Entries by Rachel Bauer

Your Law Firm Is Missing Out on Easy Money

As you probably know, law firms rely heavily on referrals to generate new leads. Business relationships with other attorneys and professionals are incredibly valuable lead sources, and you likely spend a lot of time fostering them. In fact, attorneys spend 1.4 hours a day on average networking to meet new clients and build referrals. That’s […]

The Delicate Art of Recovering From a Major Customer Service Mistake (Everyone in Your Law Firm Should Read This)

If you work with clients, you’re bound to make customer service mistakes. It happens to every company, and it will happen to you.  (It’s okay – you’re human!) You’ve spent a lot of time putting processes in place to make sure your clients have a good experience. But what happens when they don’t? Customer service […]