Back Office Betties FAQ’s

Knowing when to ask for help can be one of the hardest things to do for many people.  Mainly because that aren’t sure where to start!  A great place to launch outsourcing for help is by letting someone else handle your calls.

Being in the law industry, days can feel long and things can get crammed. Sometimes, it’s hard to believe that you only get 24 hours in a day, because you have been at work for more than half of that.  If you find this statement resonates with you, then I think its time we had a chat.  Our goal here at Back Office Betties is to free up time for you by taking some of your work off your plate. Phone rings while in a meeting with a client?  Let it ring, we got you covered.   Double booked yourself on accident because your schedule is unorganized? Relax, knowing you have our scheduling experts willing and able to manage your calendar for you.  We are here to be your personal receptionist, no matter where you are.

To help you understand a little bit more about us as well as some of the ways we work to help you, see some of our most frequently asked questions below.

How much is this going to cost me?

The first question is how much is it going to cost me to utilize the virtual receptionist services of Back Office Betties?  Pricing varies depending on usage, but most customers can expect to pay around $450 to $550 per month.  According to the Bureau of Labor Statistics, in 2017 the average salary of a receptionist is $27,360 per year or broken down to $14.25 per hour. To compare side by side, having a full-time receptionist for only 8 hours a day would equate to $2,280 per month, not including the various full-time benefits that cost money for your business.

The added benefits that you gain from Back Office Betties include that we answer phones from 6am to 5pm, and don’t worry, we won’t ask for a lunch break.  We also will not charge you for calls that are 15 seconds or less.

 

Why is the difference between you and an answering service?

The second question we are asked frequently is how Back Office Betties is different than a traditional answering service.  The simple answer to this question is volume and training. Typical answering services are taking calls from many different industries and can sometimes be managing hundreds of accounts at once.  This leaves very little room to become personal with your customers and have any sort of knowledge about how you would like your business to be run.  Here at Back Office Betties, our representatives handle only a few accounts (no more than five) and we only answer phones for law firms.  This ensures that we are well versed enough to handle any questions that are thrown our way.

Are we bilingual?

The last common question we receive is do we offer bilingual reception services?  We are happy to say that we have a team of bilingual Spanish speaking virtual receptionists.  This ensures that language is never a barrier for your clients receiving help from your law firm.

 

 

Need more information?

These are just a few answers to some of our most common questions.  There are so many more reasons to love Back Office Betties!  We provide the best and highest quality customer service to our clients and their customers.  Contact us for more information or visit us at Back Office Betties!

Back Office Betties

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