Case Study: Bankruptcy Law

Helping Mark manage his busy law firm.

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Mark has a busy bankruptcy law firm. Potential new clients often call at the last hour hoping for an emergency halt to a foreclosure sale or to an impending lawsuit from a creditor. Many potential clients are overwhelmed with their financial obligations and can no longer keep up.

Mark doesn’t need a generic answering service. He needs a specialty legal virtual receptionist service that will offer his callers the compassion they need during a challenging time in their lives.

Back Office Betties Supports Mark's Firm by:

Virtual Assisting

In addition to telephone answering services, Mark needs a part-time assistant. Back Office Betties is at the rescue! We added virtual assistant services to his plan and now assist with managing his email inbox and responding to clients with answers to frequently asked questions.


We set Mark up on Acuity Scheduling Calendar. Acuity is the ONLY calendar we endorse wholeheartedly to those looking for a new scheduling system. It integrates with Outlook and Google and offers a very high level of customization.

Through Acuity, we created multiple appointment types such as:

  • Existing Client
  • Return Call
  • Chapter 7/13 Consultation
  • Emergency Phone Consultation

Confirming Appointments

We then customized the email confirmations that are delivered to callers. For example: On a bankruptcy consultation, we set up the confirmation email to say “Mark will be calling you at (phone number) at (time) on (date). Please click here to complete your income and debt worksheet prior to our meeting.”

We love customizing the confirmations to set up proper expectations!

Ready to get started?

Your time is too valuable to spend on the phone! You practice the law, we’ll handle your calls.

Get started with a free trial today.

Virtual Receptionist Services Made for Law Firms

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Custom Account Setup

Our dedicated Account Architects have created custom call handling flows for hundreds of small law firms. No two are the same!

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Legal Specialized Receptionists

Rest easy knowing your receptionists are able to confidently and intelligently communicate with your callers regarding sensitive legal issues.

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Leads Captured, Deals Closed

Sales-trained legal receptionists know exactly how to help your law firm land more clients and overcome objections.

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Happy Clients

No more frustrated voicemails – your clients are met with the friendly voice of a de-escalation-trained receptionist every time they call.

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Ongoing Growth Support

As your firm grows, your needs change. Client Services works with you to ensure our services are always benefitting your firm.

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Quality Guaranteed

Quality assurance testing is performed continuously to ensure custom call handling instructions are followed and callers are WOW-ed.

Our Clients Say It Best

Have questions?

We have answers.

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