Case Study:
Immigration Law
Case Study:
Immigration Law
Helping Maria screen phone calls.
Maria has a busy immigration law firm in Miami, FL. She needs an answering service that provides bilingual virtual receptionists for her Spanish-speaking clients.
Going through the immigration process can be a stressful experience and people rightfully have many questions about the process. Betties is here to handle that for Maria!
Back Office Betties Supports Maria's Firm by:
Screening Clients
Back Office Betties virtual receptionists help to screen new clients and find out how critical their case is by asking about upcoming court dates or impending actions. Maria doesn’t have to worry about prioritizing because we’ve got her back.
Accept Payments
Betties receptionists take existing and new client consultation payments so that Maria doesn’t have to think about getting paid. What a relief!
Confirming Appointments
Betties bilingual Spanish-speaking receptionist service is included for all of our clients on all of our plans (no extra charge!). We offer a calm and friendly voice to your clients during a stressful time in their lives and save you the trouble of hiring another person with this skill set.
Your time is too valuable to spend on the phone! You practice the law, we’ll handle your calls.
Get started with a free trial today.
Virtual Receptionist Services Made for Law Firms
Custom Account Setup
Our dedicated Account Architects have created custom call handling flows for hundreds of small law firms. No two are the same!
Legal Specialized Receptionists
Rest easy knowing your receptionists are able to confidently and intelligently communicate with your callers regarding sensitive legal issues.
Leads Captured, Deals Closed
Sales-trained legal receptionists know exactly how to help your law firm land more clients and overcome objections.
Happy Clients
No more frustrated voicemails – your clients are met with the friendly voice of a de-escalation-trained receptionist every time they call.
Ongoing Growth Support
As your firm grows, your needs change. Client Services works with you to ensure our services are always benefitting your firm.
Quality Guaranteed
Quality assurance testing is performed continuously to ensure custom call handling instructions are followed and callers are WOW-ed.
Our Clients Say It Best
The Betties are fantastic! We are a very small law firm, and their services have been invaluable. They are always professional and courteous, and our clients tell us that they have no idea the person is not in office until they come to the office for the first time. I cannot recommend them enough!
We have used Back Office Betties for several years now. Their service is outstanding! They take the important information we need to respond back to people who have called our law firm when we are unavailable. Their staff is extremely friendly and always a pleasure to speak to.
I've really enjoyed working with Back Office Betties. They've done wonders in helping my small law firm, and I regularly receive compliments from my clients on their customer service.
I LOVE Back Office Betties! As a solo-practitioner, my time is so so valuable. I love that I never worry about whether my phone is answered. I also felt it was important that all of my clients speak to a live person when they call, which happens with Betties. The receptionists are exceptionally friendly, thorough, and professional. I also really love how innovative and client-focused the company is. I have used quite a few other answering services, and this is my favorite.
