Case Study:
Personal Injury Law

Helping Christopher triage clients.

Injured woman and her walking sticks.

Christopher runs a flourishing personal injury law firm and is one of our most loved clients because of his heart and compassion for his clients.

Christopher has a vision and mission for his firm and he protects it fiercely, which is why any old answering service would not do. It is important to him that anyone representing the firm treat his callers with stellar service.

The core values that Back Office Betties embodies are aligned with the values of his firm.

Back Office Betties Supports Christopher's Firm by:

Creating a Triage Process

When we began working together, we created a triage process for Christopher’s calls. Any clients, colleagues, or vendors are screened through our answering service, then transferred to him.

Conducting Legal Intakes

When a potential new client calls in, our virtual receptionists begin to establish rapport and inspire confidence that a capable attorney has been attained.

Next, the receptionist will conduct a thorough intake and obtain as much information about the accident as possible, including requesting copies of accident records, pictures, and videos.

By the time Christopher is speaking with a new client, he has a solid picture of the case.

Ready to get started?

Your time is too valuable to spend on the phone! You practice the law, we’ll handle your calls.

Get started with a free trial today.

Virtual Receptionist Services Made for Law Firms

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Custom Account Setup

Our dedicated Account Architects have created custom call handling flows for hundreds of small law firms. No two are the same!

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Legal Specialized Receptionists

Rest easy knowing your receptionists are able to confidently and intelligently communicate with your callers regarding sensitive legal issues.

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Leads Captured, Deals Closed

Sales-trained legal receptionists know exactly how to help your law firm land more clients and overcome objections.

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Happy Clients

No more frustrated voicemails – your clients are met with the friendly voice of a de-escalation-trained receptionist every time they call.

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Ongoing Growth Support

As your firm grows, your needs change. Client Services works with you to ensure our services are always benefitting your firm.

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Quality Guaranteed

Quality assurance testing is performed continuously to ensure custom call handling instructions are followed and callers are WOW-ed.

Our Clients Say It Best

Have questions?

We have answers.

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