Case Study:
Personal Injury Law
Case Study:
Personal Injury Law
Helping Christopher triage clients.
Christopher runs a flourishing personal injury law firm and is one of our most loved clients because of his heart and compassion for his clients.
Christopher has a vision and mission for his firm and he protects it fiercely, which is why any old answering service would not do. It is important to him that anyone representing the firm treat his callers with stellar service.
The core values that Back Office Betties embodies are aligned with the values of his firm.
Back Office Betties Supports Christopher's Firm by:
Creating a Triage Process
When we began working together, we created a triage process for Christopher’s calls. Any clients, colleagues, or vendors are screened through our answering service, then transferred to him.
Conducting Legal Intakes
When a potential new client calls in, our virtual receptionists begin to establish rapport and inspire confidence that a capable attorney has been attained.
Next, the receptionist will conduct a thorough intake and obtain as much information about the accident as possible, including requesting copies of accident records, pictures, and videos.
By the time Christopher is speaking with a new client, he has a solid picture of the case.
Your time is too valuable to spend on the phone! You practice the law, we’ll handle your calls.
Get started with a free trial today.
Virtual Receptionist Services Made for Law Firms
Custom Account Setup
Our dedicated Account Architects have created custom call handling flows for hundreds of small law firms. No two are the same!
Legal Specialized Receptionists
Rest easy knowing your receptionists are able to confidently and intelligently communicate with your callers regarding sensitive legal issues.
Leads Captured, Deals Closed
Sales-trained legal receptionists know exactly how to help your law firm land more clients and overcome objections.
Happy Clients
No more frustrated voicemails – your clients are met with the friendly voice of a de-escalation-trained receptionist every time they call.
Ongoing Growth Support
As your firm grows, your needs change. Client Services works with you to ensure our services are always benefitting your firm.
Quality Guaranteed
Quality assurance testing is performed continuously to ensure custom call handling instructions are followed and callers are WOW-ed.
Our Clients Say It Best
The Betties are fantastic! We are a very small law firm, and their services have been invaluable. They are always professional and courteous, and our clients tell us that they have no idea the person is not in office until they come to the office for the first time. I cannot recommend them enough!
We have used Back Office Betties for several years now. Their service is outstanding! They take the important information we need to respond back to people who have called our law firm when we are unavailable. Their staff is extremely friendly and always a pleasure to speak to.
I've really enjoyed working with Back Office Betties. They've done wonders in helping my small law firm, and I regularly receive compliments from my clients on their customer service.
I LOVE Back Office Betties! As a solo-practitioner, my time is so so valuable. I love that I never worry about whether my phone is answered. I also felt it was important that all of my clients speak to a live person when they call, which happens with Betties. The receptionists are exceptionally friendly, thorough, and professional. I also really love how innovative and client-focused the company is. I have used quite a few other answering services, and this is my favorite.
