Cesar manages a real estate law firm and they have grown immensely since starting with Betties.
With someone else stepping in to handle calls, nothing goes unnoticed and all prospective clients go through a seamless intake process. This gives Cesar and other lawyers at the firm time to focus on the work that only they can do.
Back Office Betties Supports Cesar's Firm by:
Screening Qualified Leads
We worked with Cesar and the owner of the firm to create a custom intake process that meets their unique needs. They are experts within their niche and our intake process assures that they are only conducting consultations with qualified leads. All other matters are referred out, then Back Office Betties virtual receptionists help to take leads through the proper channels.
Appointment Scheduling
When clients call in for updates, rather than interrupting the attorneys or their paralegal, our receptionists schedule a client call. They ensure the call will be at a time convenient, for both the attorney and the client, on their Outlook calendar using Microsoft Bookings. We work hard to provide stellar client service while reducing interruptions to the staff attorneys. This allows them to focus on the work that has led to their outstanding reputation as Tenant Law experts.
Your time is too valuable to spend on the phone! You practice the law, we’ll handle your calls.
Get started with a free trial today.
Virtual Receptionist Services Made for Law Firms
Custom Account Setup
Our dedicated Account Architects have created custom call handling flows for hundreds of small law firms. No two are the same!
Legal Specialized Receptionists
Rest easy knowing your receptionists are able to confidently and intelligently communicate with your callers regarding sensitive legal issues.
Leads Captured, Deals Closed
Sales-trained legal receptionists know exactly how to help your law firm land more clients and overcome objections.
Happy Clients
No more frustrated voicemails – your clients are met with the friendly voice of a de-escalation-trained receptionist every time they call.
Ongoing Growth Support
As your firm grows, your needs change. Client Services works with you to ensure our services are always benefitting your firm.
Quality Guaranteed
Quality assurance testing is performed continuously to ensure custom call handling instructions are followed and callers are WOW-ed.
Our Clients Say It Best
The Betties are fantastic! We are a very small law firm, and their services have been invaluable. They are always professional and courteous, and our clients tell us that they have no idea the person is not in office until they come to the office for the first time. I cannot recommend them enough!
We have used Back Office Betties for several years now. Their service is outstanding! They take the important information we need to respond back to people who have called our law firm when we are unavailable. Their staff is extremely friendly and always a pleasure to speak to.
I've really enjoyed working with Back Office Betties. They've done wonders in helping my small law firm, and I regularly receive compliments from my clients on their customer service.
I LOVE Back Office Betties! As a solo-practitioner, my time is so so valuable. I love that I never worry about whether my phone is answered. I also felt it was important that all of my clients speak to a live person when they call, which happens with Betties. The receptionists are exceptionally friendly, thorough, and professional. I also really love how innovative and client-focused the company is. I have used quite a few other answering services, and this is my favorite.
