Case Study:
Worker's Compensation

Helping Matt return client calls.

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Matt is an expert when it comes to Workers’ Compensation and Medicaid Planning.  He needs a virtual receptionist answering service who specializes in law firms.

Matt knows his time is best utilized working on his clients’ cases, not juggling phones all day. He uses his time wisely by utilizing his reception team to minimize unnecessary work for himself.

Back Office Betties Supports Matt's Firm by:

Client Intake

We worked with Matt to create custom intake forms for his callers so that we’re capturing all of the information he needs for the initial consultation. Our legal intake process includes scheduling appointments using CozyCal, which integrates with Clio.

Return Client Calls

When Matt is unavailable and clients call for an update on their case, our receptionists return calls. This eliminates the frustrating back-and-forth phone tag for Matt and his clients.

Follow Up

When Matt does have an important case update to provide to his clients, he will have his reception team reach out to schedule a time to come into the office to discuss their case.

Ready to get started?

Your time is too valuable to spend on the phone! You practice the law, we’ll handle your calls.

Get started with a free trial today.

Virtual Receptionist Services Made for Law Firms

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Custom Account Setup

Our dedicated Account Architects have created custom call handling flows for hundreds of small law firms. No two are the same!

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Legal Specialized Receptionists

Rest easy knowing your receptionists are able to confidently and intelligently communicate with your callers regarding sensitive legal issues.

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Leads Captured, Deals Closed

Sales-trained legal receptionists know exactly how to help your law firm land more clients and overcome objections.

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Happy Clients

No more frustrated voicemails – your clients are met with the friendly voice of a de-escalation-trained receptionist every time they call.

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Ongoing Growth Support

As your firm grows, your needs change. Client Services works with you to ensure our services are always benefitting your firm.

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Quality Guaranteed

Quality assurance testing is performed continuously to ensure custom call handling instructions are followed and callers are WOW-ed.

Our Clients Say It Best

Have questions?

We have answers.

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