Your phone has been ringing off the hook all day long as you repeatedly hit *ignore* so you can focus on the research you’re doing for an existing client’s case. Maybe 20% of those calls leave a voicemail – 80% of callers don’t think anyone will even listen to their message. Once you have time to call those few people back who bothered to leave you a message, they let you know that they’ve already found representation.
When your phone isn’t answered, you’re losing out on clients and money. BT Business estimated in 2014 that one missed phone call averaged out to a loss of about $1575 USD. Obviously this will vary from business to business but it is an alarming amount to lose from one missed call. Don’t let this happen to you!
You don’t need to exhaust yourself and interrupt your important work to answer phone calls, though. You also don’t need to hire a full time receptionist. A legal specialized answering service may be just the thing for your firm!
How to get law firm answering services (nearly) free
When you take into account the loss that is attributed to missing a call, compared to how many calls you let go unanswered, it’s likely that just having those calls answered by Back Office Betties will actually save your firm money and will definitely save you face. At the rate noted above, you only need about 3 new clients to pay for our services for the entire year! Factor in that you won’t have unhappy customers running around declaring that you never answer the phone (Americans tell an average of 15 people about a negative experience) and you can imagine the client growth you’ll fall into.
If you’re interested in giving this option a try, our 7 day free trial is your best option to make sure it’s a fit. Simply enter in some information about your firm so that we know how to answer the phone, who to transfer certain calls to, and what format you prefer for messages. We will then contact you to set up your service and your phone calls will no longer go unanswered!
If for any reason you decide that this service isn’t for you, feel free to cancel right then and there. Once you see the benefits and start hearing the feedback on how professional your firm sounds now, though, we will be here to continue answering your calls and create relationships with your new clients.
Our services are offered through a few different plans, and we never round up, so you aren’t paying us for more time than you actually need.
How many of your calls go unanswered each day?