Imagine a new partner at your law firm who never calls in sick…
Back Office Betties is a boutique virtual receptionist company serving law firms across the United States and Canada. We’re the secret, behind-the-scenes superstars who answer incoming calls, phone your clients to relay messages, and free up your time so you can |
"We LOVE this service. It has allowed us to get so much more done this past week and everyone we have spoken with is so extremely nice and professional. What an amazing service!"
"Your team's messages are thorough yet succinct, much better than we had before. I appreciate how you learned all about our business so you're prepared to answer our callers’ questions."
"I don't usually leave reviews…but I 100% recommend Betties. They’re genuine, fast replies and really understand the nuts and bolts of my business. No glitches, easy setup. Thank you."
…you want to help your clients win cases. You can’t do that when you’re constantly answering the phone.
Unscheduled calls, talkative clients, and endless voicemails are exhausting. They sap your energy and take time away from helping your clients.
The phone doesn’t have to be a source of stress anymore. We can help you go from phone overwhelm to phone freedom virtually overnight.
Imagine a team behind you…
…a team that takes care of your phone tasks better than you ever could, freeing your time and reducing overwhelm.
Imagine the difference it would make at your firm to have a team of professional legal receptionists on your side.
You and your associates would no longer have to scramble to answer incoming calls or spend time dialing up clients to relay a message.
We made a foolproofmethod for legal calls…
Our team has created 10 foolproof laws to the perfect phone call. Check out the first three below, and keep scrolling to download all 10.
Check out the first three below, and keep scrolling to download all 10.
Download our handy downloadable reference of all 10 laws:
Our 10 Laws
We always follow our 10 laws of effective legal phone calls, including:
Know your USP – What makes your firm unique? Can your staff articulate this difference to callers and potential clients?
No auto attendants – Let’s face it, nothing is worse than being greeted by a robot on the other end of the line. Show your clients and prospects that you care about them by having a real receptionist pick up the phone.
Longer calls – If you’re in a rush to put down the phone, your clients will notice. By talking for just a little longer, your clients will feel cared for and appreciated.
Professional Greeting – If you answer the phone with an abrupt “Law office,” your clients are left wondering if they’ve reached the correct firm. A professional, friendly greeting such as “Thank you for calling the law firm of Christine Sullivan, how may I help you?” makes a great first impression and reassures the caller that they’re talking to the right person.
When you hire Back Office Betties ...
...to be your law firm's phone experts, here’s what you can expect:
Professional and cheerful
Our team will take your calls with a smile, keeping your clients engaged and your prospects on the hook. We can also screen out solicitors while passing on important calls that you need to receive.
Responsive and customized
You’re in charge of your calls. Just let us know how you’d like us to handle different types of calls and we’ll do the rest. We respond to all client inquiries within 90 minutes during business hours.
Versatile and capable
Need us to schedule appointments on your calendar or collect payments from your clients? Would you like us to make outgoing calls to deliver messages? We can handle all of that, and more.
Personal and relatable
Your team of receptionists will get to know you, and you’ll get to know them. Our teams are always five receptionists or less, giving you and your callers a more personal experience.
Local and transparent
We’re based in Scottsdale, AZ, and all of our receptionists are in the United States. Our pricing is transparent, and you’ll never be charged extra unexpectedly.
All of our receptionists attend “Betties Finishing School,” where they are highly trained by a legal consultant. They can speak your language and the language of your clients.