FAQS

You Have Questions, We Have Answers

Do you have a referral program?

Absolutely!

Back Office Betties offers our clients a $250 gift card for each referral that becomes a client, as well as $250 off your referral’s first month of service! (Valid for both Virtual Legal Receptionist services and Virtual Legal Assistant services.)

Know a busy attorney who would benefit from Virtual Legal Receptionists & Assistants? Send them here!

What's the difference between the Legal Answering service & Virtual Legal Assistant service?

With the Legal Answering Service, Virtual Legal Receptionists answer your inbound calls and handle them just like an in-house receptionist: qualifying leads, scheduling appointments, processing payments, taking messages, and more. In fact, no one will even know they aren’t sitting in your office!

Virtual Legal Assistants are highly skilled, hand-selected professionals who take pesky admin work off your plate. They help you with anything you need from document management to client billing, translation services, website management, CRM management, and more.

Not sure what you need? Schedule a free Discovery call.

What makes Back Office Betties better than other virtual staffing services?

To start, we only serve attorneys like you! In doing so, we’ve specialized our services and features to meet the unique needs of small law firms.

Plus, Back Office Betties is a one-stop shop for your law firm!

We offer both Legal Answering Services and Virtual Legal Assistant services, making us a #1 staffing solution for law firms.

Learn more about what makes Back Office Betties special.

Will I need to get a new phone number for the legal answering service?

Nope! You can keep your number.

We will provide you with a phone number to forward your calls to. You choose when and for how long you want calls to be routed to your new team of legal virtual receptionists.

Can you provide me with a phone number if I need one?

We can! We are happy to provide you with a phone number in your area code or the area code of your choice (depending on availability) for your legal answering services.

You are welcome to provide this number directly to your clients and publish it on your website and anywhere else you choose.

How do I forward my phone calls to Back Office Betties?

For most phone providers, forwarding your phone calls to your new law firm virtual receptionists will be as easy as dialing a code from your phone. If you need help, we are here for you!

How much do your services cost?

View our Legal Answering Service plans and pricing here.

View our Virtual Legal Assistant plans and pricing here.

Is there a discount for bundling services?

There sure is!

You’ll receive a 5% bundle discount on both services when bundling Virtual Receptionist and Assistant plans.

How do you calculate plan minutes? Is time rounded up?

We believe in transparent pricing. Your minutes will never be rounded up.

That means:

If your virtual receptionist takes a call that lasts for 2 minutes and 45 seconds, we record that call as 2.75 minutes and charge you accordingly.

If your virtual assistant spends 25 minutes and 30 seconds on a task, we record that time as 25.5 minutes and charge you accordingly.

What happens if I go over my plan's minutes or hours?

Additional time is prorated at your plan’s per-minute rate as needed. Discounts are available for higher volume plans.

Plus – You’re not locked into the same plans forever.

For example: if you know you’ll need more time for a project in the future, you can switch to a higher hourly plan temporarily.

Does time roll over into the next month if I don't use it all?

Unused time does not roll over month-to-month.

I don't see a plan that works for me! Can you create custom plans?

We are happy to help whenever possible. Schedule a free Discovery Call to discuss your options!

How do I get started with Back Office Betties?

Schedule your free Discovery Call to get started today.

Together, we’ll determine how your law firm can harness legal-specialized fractional staffing to capture better leads, eliminate interruptions, take control of your time, and make more money.

How many virtual receptionists will be answering my calls?

We keep your receptionist team small to ensure they can truly get to know your law firm inside and out.

You’ll have between 8-10 legal virtual receptionists answering your calls. They will become a true extension of your law firm by understanding your preferences and learning the unique details of your practice.

Where are your virtual receptionists located?

100% of Back Office Betties’ virtual legal assistants and receptionists are located in the United States.

What will my virtual receptionists say on the phone?

Your call scripting preferences are completely customizable! We will work with you to develop a foolproof call flow blueprint for your firm. Whether that means starting from the ground up, offering suggestions, or implementing scripts you already have in place.

Back Office Betties’ Account Architects have created hundreds of custom call flow blueprints for small law firms—no two are the same!

What information can my virtual receptionists collect from potential new clients?

Your new receptionists can collect any information you need, just like an in-house receptionist.

Every law firm is different. Every case type is different. Your legal receptionists will happily complete custom intakes for each and every case type your law firm handles.

What hours will my legal answering service be available?

Monday – Friday, 5 AM – 5 PM PT. After-hours calls will be directed to your voicemail and those messages will be delivered to your email. If you’d like us to check your voicemail each morning and return those calls, we’re happy to do so!

Do you offer bilingual legal answering services?

Yep! Back Office Betties has a team of bilingual Spanish-speaking law firm virtual receptionists available at no additional cost.

Can my virtual receptionists make outbound calls?

Absolutely! Your team of legal virtual receptionists is happy to reach out to your clients or potential clients to relay or gather information, schedule consultations, collect payments, answer questions, and more.

Can my legal answering team cancel or reschedule my clients' appointments for me?

Yes—your team of virtual rceptionists can modify existing appointments in Acuity, Calendly, and SetMore. Just give us your login information or create a new username and password for us when you sign up!

How does Back Office Betties integrate with Clio Grow?

Back Office Betties integrates with Clio Grow to automatically deliver every new qualified lead right into your Clio Grow inbox! Custom intake questions and case notes are attached to each new lead. Receiving new client intakes has never been easier.

Learn more about our integration options.

How many virtual legal assistants will I have?

Most commonly, 1. However, the more, the merrier!

We’ll match you with the virtual assistant who is most qualified for your needs. If you have a diverse range of needs or want more than a full-time assistant, we will happily match you with however many assistants you require.

What if I don't like my virtual legal assistant?

No worries!

Back Office Betties’ proprietary VA matching service ensures that you’ll be matched with a virtual assistant who understands your terminology, has experience with the work you need to be done, and is available during the hours you need them.

However, if it isn’t working out for any reason, we’ll happily match you with a new virtual assistant at no additional charge.

You’ll never be understaffed again.

How often will I communicate with my virtual legal assistant?

It’s up to you. But it’s important to establish your communication expectations from the start.

We require our virtual assistants to respond to tasks and correspondence within 1 business day. If you need a quicker turnaround, let us know when signing up. We will communicate your expectations to ensure you’re matched with the optimal virtual assistant for your law firm!

Regular check-in meetings can be scheduled between you and your virtual assistant if you’d like to go over weekly plans and goals, but you can reach out to your virtual assistant at any time.

How quickly will my virtual legal assistant complete tasks?

Completion time is dependent on the task and your virtual assistant’s workload.

We require our virtual assistants to respond to tasks and correspondence within 1 business day.

Keep in mind, our freelance virtual assistants are independent business owners and masters of juggling a variety of tasks and clients. Most of our virtual assistants will have more than one client to consider, so expressing project deadlines and your desired turnaround time is essential.

Can my virtual legal assistant place outbound calls for me?

Absolutely. Your virtual legal assistant services are separate from your legal answering service (if you have both).

Any time that your virtual legal assistant spends on the phone will not be deducted from your virtual legal receptionist minutes.

Can my virtual legal assistant help me with personal tasks?

Yes!

In addition to supporting attorneys and law firms, Back Office Betties’ virtual assistants are happy to help with personal tasks such as scheduling doctor appointments, ordering gifts, coordinating family events, making travel arrangements, and more!

Where are your virtual legal assistants located?

100% of Back Office Betties’ virtual legal assistants and receptionists are located in the United States.

What hours will my virtual legal assistant available?

Back Office Betties’ virtual assistants are typically available during normal business hours.

If you need your virtual assistant to attend regularly scheduled meetings or other recurring events, let us know when signing up so we can match you with someone available during those times.

What's next after I sign up?

You’ll be matched with your perfect virtual legal assistant within 5 business days after submitting your setup form.

Your new VA will be in touch with you to schedule a free 30-minute meeting to go over your goals, tasks, and to get the ball rolling!

Have more questions?