Absolutely!
Back Office Betties offers our clients a $350 gift card for each referral that becomes a client, as well as $150 off your referral’s first month of service! (Valid for both our Legal Answering Service and our Virtual Legal Assistant services.)
Know a busy attorney who would benefit from Virtual Legal Receptionists & Assistants? Send them to Back Office Betties client referrals page!
With Back Office Betties Legal Answering Service, specialized virtual legal receptionists answer your inbound calls and handle them just like an in-house receptionist: qualifying leads, scheduling appointments, processing payments, taking messages, and more. In fact, no one will even know they aren’t sitting in your office!
Back Office Betties Virtual Legal Assistants are highly skilled, hand-selected professionals who take pesky admin work off your plate. They help you with anything you need, from document management to client billing, translation services, website management, CRM management, and more.
Not sure what you need? Schedule a free Discovery call.
To start, we only serve attorneys like you! In doing so, we’ve specialized our services and features to meet the unique needs of small law firms.
Plus, Back Office Betties is a one-stop shop for your law firm!
We offer both Legal Answering Services and Virtual Legal Assistant services, making us a #1 staffing solution for law firms.
Nope! You can keep your number.
We will provide you with a phone number to forward your calls to. You choose when and for how long you want calls to be routed to your new team of Virtual Legal Receptionists.
Back Office Betties is happy to provide our Legal Answering Service clients with a phone number in their area code or the area code of their choice (depending on availability).
You are welcome to provide this number directly to your clients and publish it on your website and anywhere else you choose.
For most phone providers, forwarding your phone calls to your new law firm virtual receptionists will be as easy as dialing a code from your phone. If you need help, we are here for you!
Our per-minute plans are in line with other legal answering services. The real difference is what a minute buys you: Back Office Betties bills the actual length of every call to the second. Most services round each call up to the next full minute, so a 90-second call bills as two minutes and a 3-minute-10-second call bills as four.
Those rounded-up seconds add up across every call, every month — often enough to push a firm into a higher-priced tier.
We believe in transparent pricing, so we never round your call time up. This means your plan minutes go farther with us, which typically makes Back Office Betties a lower total cost and smart choice for small law firms.
We believe in transparent pricing. Your time will never be rounded up with Back Office Betties. That means:
This matters more than it sounds: with the industry standard of rounding up calls to the nearest minute, a firm handling lots of short intake and screening calls can lose a meaningful share of its plan minutes to rounding alone. Billing real time means you pay for conversations, not for a rounding rule.
Additional time is prorated at your plan’s per-minute rate as needed. Discounts are available for higher volume plans.
Plus – You’re not locked into the same plans forever.
For example: if you know you’ll need more time for a project in the future, you can switch to a higher hourly plan temporarily.
Unused time does not roll over month-to-month.
Back Office Bettie is happy to help accommodate custom plans whenever possible. Schedule a free Discovery Call to discuss your options!
Schedule your free Discovery Call to get started today.
Together, we’ll determine how your law firm can harness legal-specialized fractional staffing to capture better leads, eliminate interruptions, take control of your time, and make more money.
We keep your reception team small so they can truly get to know your law firm inside and out, acting like in-house staff.
With Back Office Betties, you’ll have a team of 8-10 Virtual Legal Receptionists answering your calls. They’ll become a true extension of your law firm by understanding your preferences and learning the unique details of your practice.
Our per-minute plans are in line with other legal answering services. The real difference is what a minute buys you: Back Office Betties bills the actual length of every call to the second. Most services round each call up to the next full minute, so a 90-second call bills as two minutes and a 3-minute-10-second call bills as four.
Those rounded-up seconds add up across every call, every month — often enough to push a firm into a higher-priced tier.
We believe in transparent pricing, so we never round your call time up. This means your plan minutes go farther with us, which typically makes Back Office Betties a lower total cost and smart choice for small law firms.
Your call handling is completely customizable with Back Office Betties! We will work with you to develop a foolproof call flow blueprint for your law firm, whether that means starting from the ground up, offering suggestions, or implementing scripts you already have in place.
Our Account Architects have created hundreds of custom call flow blueprints for small law firms—no two the same!
Yes, there are no limits on scripting customization with Back Office Betties.
Your call handling can vary by practice area, by attorney, day of the week, by caller type (new lead, existing client, court, referral source, etc.), and more.
The qualifying questions, scheduling, routing, and the intake details we collect can all change based on those factors, in any combination. If you can describe the rule, we can build it into your workflow!
Yes. Your workflows are never locked in.
As you add attorneys, open new practice areas, or change how you want calls handled, we update your scripts to match. Just tell us what changed.
Absolutely! Back Office Betties Virtual Legal Receptionists are happy to contact clients, leads, or colleagues to relay or gather information, schedule consultations, collect payments, answer questions, and more.
Yes—Back Office Betties provides bilingual, Spanish-speaking virtual legal receptionists at no additional cost. Our bilingual receptionists are available for both inbound answering and outbound call requests.
The Fit-to-Firm Onboarding is the first step for every new Virtual Receptionist client: a one-time, 30-day or 100-minute (whichever comes first) onboarding where we:
After the onboarding period, your account manager recommends a personalized plan that includes ongoing service recommendations, right-sized to your needs.
The $399 assessment covers the full onboarding and evaluation period. No additional charges will be incurred unless reviewed and approved by you in advance.
Monday–Friday, 5 AM–5 PM PT, just like an in-house employee.
After-hours calls will be directed to your voicemail, and those messages will be delivered to your email for your convenience. We are happy to check your voicemail each morning and return any calls that were missed overnight!
Most commonly, one. However, the more, the merrier!
We’ll match you with the Virtual Legal Assistant who is most qualified for your needs. If you have a diverse range of needs or want more than a full-time assistant, we will happily match you with however many assistants you require.
100% of Back Office Betties Virtual Legal Assistants and Receptionists are located in the United States.
Back Office Betties Virtual Legal Assistants are typically available during normal business hours.
If you need your virtual assistant to attend regularly scheduled meetings or recurring events, let us know when signing up so we can match you with someone who has availability during those times.
It’s up to you. But it’s important to establish your communication expectations from the start.
We require our Virtual Legal Assistants to respond to tasks and correspondence within one business day. If you need a quicker turnaround, let us know when signing up. We will communicate your expectations to ensure you’re matched with the optimal virtual assistant for your law firm!
Regular check-in meetings can be scheduled between you and your virtual assistant if you’d like to go over weekly plans and goals, but you can reach out to your Virtual Legal Assistant at any time.
Completion time is dependent on the task and your Virtual Legal Assistant’s workload.
Back Office Betties requires our Virtual Legal Assistants to respond to tasks and correspondence within one business day.
Keep in mind that our freelance virtual assistants are independent business owners and masters of juggling a variety of tasks and clients. Most of our virtual assistants will have more than one client to consider, so expressing project deadlines and your desired turnaround time is essential.
No worries! Back Office Betties’ proprietary virtual assistant matching service ensures that you’ll be matched with a Virtual Legal Assistant who understands your terminology, has experience with the work you need to be done, and is available during the hours you need them.
However, if it isn’t working out for any reason, we’ll happily match you with a new Virtual Legal Assistant at no additional charge.
You’ll never be understaffed again.
You’ll be matched with your perfect Virtual Legal Assistant, typically within five business days after submitting your setup form.
Your new virtual assistant will be in touch with you to schedule a free 30-minute meeting to go over your goals and tasks and to get the ball rolling!
Have more questions?