FREQUENTLY ASKED QUESTIONS
You Have Questions, We Have Answers.
General FAQs
Absolutely!
Back Office Betties offers our clients a $250 gift card for each referral that becomes a client, as well as $250 off your referral’s first month of service! (Valid for both Virtual Legal Receptionist services and Virtual Legal Assistant services.)
Know a busy attorney who would benefit from Betties Virtual Legal Receptionists & Assistants? Send them here!
In Short:
Betties’ Virtual Legal Receptionists answer your inbound calls and handle them just like an in-house receptionist: qualifying leads, scheduling appointments, processing payments, taking messages, and more. In fact, no one will even know they aren’t sitting in your office!
Betties’ Virtual Legal Assistants are highly skilled, hand-selected virtual assistants who can help you with anything you need from document management to client billing, translation services, website management, CRM management, and more.
Not sure what you need? Schedule a free call with our Growth Solutions Strategist here.
To start, we only serve attorneys like you! In doing so, we’ve been able to specialize our services and features to meet the needs of attorneys and small law firms.
Plus, Back Office Betties is a one-stop shop for your law firm! In addition to our Virtual Receptionist Services, we also offer Virtual Legal Assistant services. Our skilled Virtual Legal Assistants are ready to help with everything from legal intake to marketing, bookkeeping, document prep, and more.
Learn more about what makes Back Office Betties special here.
Yes! We offer Live Chat monitoring plans to our Virtual Legal Receptionist clients. View Live Chat plans here.
Technical FAQs
Nope! You can keep your number! We will provide you with a phone number to forward your calls to. You choose when and for how long you want calls to be routed to your new team of Virtual Legal Receptionists.
We can! We are happy to provide you with a phone number in your area code or the area code of your choice (depending on availability) for your Virtual Receptionist services.
You are welcome to provide this number directly to your clients and publish it on your website and anywhere else you choose.
Forwarding your phone calls to your new Virtual Legal Receptionists will be as easy as dialing a code from your phone for most phone providers. If you need help, we are here for you!
Plans & Pricing FAQs
We believe in transparent pricing. Your minutes will never be rounded up.
That means:
If your Virtual Receptionist takes a call that lasts for 2 minutes and 45 seconds, we record that call as 2.75 minutes and charge you accordingly.
If your Virtual Assistant spends 25 minutes and 30 seconds on a task, we record that time as 25.5 minutes and charge you accordingly.
Additional time is prorated at your plan’s per-minute rate. Discounts are available for higher volume plans.
The Betties Racing Unlimited plan was developed specifically for solo or 2-person law firms. (That’s 1 attorney, 2 attorneys, or 1 attorney + 1 staff member.) After working with many solo law firms, we realized the benefits a flat rate, unlimited minutes plan could provide. The Racing Unlimited plan also includes extra features not available on other plans.
View all of our Virtual Receptionist plans here.
We are happy to help whenever possible. Schedule a free call with our Growth Solutions Strategist here to discuss your options!
You can start your Virtual Legal Receptionist services by signing up for a Free Trial!
Get started with Virtual Legal Assistant Services here!
Have more questions first? Contact us here or give us a call.
Virtual Receptionist FAQs
To put it simply, answering services tend to be more cut and dry while virtual receptionists take on a more personable and professional role. At Betties, we become a true extension of your law firm by providing your callers with a knowledgeable and friendly voice on the other end of the line.
We keep your receptionist team small so that they are able to really get to know your law firm.
You’ll have between 8-10 Virtual Legal Receptionists answering your calls. They’ll become an extension of your law firm by getting to know what you like and dislike, as well as specifics about your firm.
Your call scripting and preferences are completely customizable! We will work with you to develop the perfect call flow blueprint for your firm. Whether that means starting from the ground up, offering suggestions, or implementing scripts you already have in place.
Our Account Architects have created hundreds of custom call flow blueprints for small law firms – no two are the same!
In short: Whatever you need. Every law firm is different. Every case type is different. We are happy to complete custom intakes for each and every case type your firm handles.
Monday – Friday, 5:00 am – 5:00 pm PST. After-hours calls will be directed to your voicemail and those messages will be delivered to your email. If you’d like us to check voicemail for you each morning and return those calls, we’re happy to do so!
Yep! We have a team of bilingual Spanish-speaking Virtual Legal Receptionists at no additional cost.
Absolutely! Your team of Virtual Legal Receptionists is happy to reach out to your clients or potential clients to relay or gather information, schedule consultations, collect payments, answer questions, and more.
Absolutely! Your team of Virtual Legal Receptionists can modify existing appointments in Acuity, Calendly, and SetMore. Just give us your login information or create a new username and password for us!
Virtual Assistant FAQs
Typically, 1. However, the more, the merrier!
We’ll match you with the Virtual Assistant who is most qualified for your needs. If you’d like to work with a couple of Virtual Assistants based on their experience, no problem! The Virtual Assistants can work together under the same plan to accomplish your goals as a team.
They’ll get to know you and your business on a personal level, just like a typical employee!
No worries!
Betties’ proprietary VA matching service ensures that you’ll be matched with a Virtual Assistant who understands your terminology, has experience with the work you need to be done, and is available during the hours you need them.
However, if it isn’t working out for any reason, we’ll happily match you with a new Virtual Assistant at no additional charge.
It’s up to you, but it’s important to establish your communication expectations from the start.
We require our Virtual Assistants to respond to tasks and correspondence within 1 business day. However, if you need a quicker turnaround, let us know when signing up. We will communicate your expectations to ensure you’re matched with the perfect Virtual Assistant for your law firm!
Regular check-in meetings can be scheduled between you and your Virtual Assistant if you’d like to go over weekly plans and goals, but you can reach out to your Virtual Assistant at any time.
Completion time is dependent on the task and your Virtual Assistant’s workload. However, we require our Virtual Assistants to respond to tasks and correspondence within 1 business day.
Keep in mind, our freelance Virtual Assistants are independent business owners and masters of juggling a variety of tasks and clients. Most of our Virtual Assistants will have more than one client to consider, so expressing project deadlines and your desired turnaround time is essential!
There sure are!
Our 10 Hour, 20 Hour, and 40 Hour Virtual Assistant plans come with a 5% discount on Virtual Receptionist Minutes.
Our 60 Hour Virtual Assistant Plan comes with a 10% discount on Virtual Receptionists Minutes.
Absolutely. Your Virtual Legal Assistant services are separate from your Virtual Legal Receptionist services (if you have both).
Any time that your Virtual Legal Assistant spends on the phone will not be deducted from your Virtual Legal Receptionist minutes!
Absolutely!
In addition to supporting attorneys and law firms, Betties’ Virtual Assistants are happy to help with personal tasks such as scheduling doctor appointments, ordering gifts, coordinating family events, making travel arrangements, and more!
All of Back Office Betties’ Virtual Legal Assistants are located in the United States.
Betties’ Virtual Assistants are typically available during normal business hours.
If you need your Virtual Assistant to attend regularly scheduled meetings or other recurring events, let us know when signing up so we can match you with someone who has availability during those times.
Monthly Virtual Legal Assistant hours do not roll over into the next month if unused.
Additional Virtual Assistant hours are prorated at your plan’s hourly rate as needed.
Plus – You’re not locked into the same plan forever.
For example: if you know you’ll need more time for a project in the future, you can switch to a higher hourly plan temporarily.
Our team will reach out to you within 48 business hours after receiving your setup form with an introduction to your perfect Virtual Assistant match!
Your Virtual Assistant will be in touch with you to schedule a free 30-minute meeting to go over your goals, tasks, and to get the ball rolling!
