First and foremost, we exclusively service the legal industry. There is a limit on how much industry knowledge an answering service virtual receptionist can possess when taking calls for a plumber one minute and an attorney the next. We are dedicated to partnering with lawyers to help run the law firm in a manner so seemless callers will wonder where that delightful receptionist is when they come in.
We do all of the recruiting and training for you! We hire team members who have experience in the legal industry and they must pass a legal skills test prior to the first interview. Only a select few make it to the final interview stages and into our Legal Receptionist Training Program.
In general, answering services will have very large teams of agents taking calls for a large client base with a diverse range of industries. It’s standard industry practice to have teams of 15 agents answering calls for 300 accounts. There is only so much familiarity a receptionist can gain with a business when it is serving so many clients. Our teams are about half the size and serving about half as many clients. Our leads and managers will always jump in if we are experiencing a spike in calls in order to keep hold times at a minimum for your callers.
We also do something unique for a virtual receptionist company. Have you seen companies who allow you to sign up online and gain instant access to receptionist services? Those companies are providing zero training to their team about you. Before our receptionists take your first call, they all take a custom training course all about your law firm, your goals for working with us and how we can serve you. They must pass the final quiz with no less than 100% in order to begin taking your calls.
No service is perfect and we aren’t either. What we will promise you is that we’ll be quick and honest in our communications with you. We will own our mistakes and find ways to improve our handling to reduce errors and we will always do the right thing even when it’s the hard choice.