Terms & Conditions
Back Office Betties (“Betties”) herby agrees to provide live virtual receptionist services pursuant to the Terms and Conditions set forth herein. Acceptance of these Terms and Conditions is implied once Client has forwarded calls to the account number provided by Back Office Betties.
This agreement shall be for a term of 30 days and shall automatically renew unless written notice is received. Cancellation notices must be received via email to BettieGram@BackOfficeBetties.com and must be received at least 14 days in advance of next billing. No prepayments for services will be refunded.
FREE TRIAL TERMS
Complimentary trials shall include 250 minutes and last seven (7) calendar days. Any usage over 250 minutes will be billed at your plans overage rate. If a plan has not been selected, the most economical plan for your call volume will be selected. The trial period will expire and paid services will begin at close of business on the 7th calendar day after calls have been forwarded to the telephone number provided by Betties.
Note: Free trial cancellations must be received via email to BettieGram@BackOfficeBetties.com on or before 5:00 pm PST the seventh day to avoid automatic processing of payment.
CHOOSING A PLAN
Within 24 business hours of completion of Client’s trial period, Betties will provide a detailed call report with the total minutes used and Client’s first billing day will begin the day following the free trial expiration. If Client does not select a plan at the time of setting up free trial, a plan will be selected based on the free trial period usage and multiplied by four.
Subscription plans may be changed on a month-to-month basis for future services. Retroactive plan changes are not allowed.
NOTE: Plan minutes do not accrue or ‘roll-over’ from one month to the next.
Requests for cancellation must be received at least 14 days before next billing date via email to BettieGram@BackOfficeBetties.com. No refunds are given for unused prepaid services.
In addition to the recurring Monthly Charge, Variable Charges may be assessed if the Client’s monthly minute use exceeds the amount allowed in the plan. Variable Charges will be billed one month in arrears.
Regular service shall initiate the day after Client’s free trial has expired. The day following Free Trial expiration, the credit card on file will be charged Client’s first month’s service fee plus setup fee, and will become a recurring payment on the same day each month. Client shall, at all times, maintain a valid Credit Card on file. Client hereby authorizes Betties to debit Client’s Credit Card(s) to satisfy any and all amounts due. Payment due dates that fall outside of Betties’ normal hours of operation may be charged the following business day. Should a payment be declined, Betties will, at their discretion, make 2 further attempts to collect payment before service interruption.
All payments are due on receipt. Any payments not received by the 5th day after Due Date are subject to a Late Charge equal to 10% of the amount due and will result in service interruption until the account is brought current. Client will be considered in Material Default of this Agreement and Betties shall have the right to immediately terminate service without waiving the right to collect any and all amounts due, including, but not limited to Late Fees that may accrue thereafter.
RECEPTIONIST BILLABLE TIME
Betties will only bill for actual receptionist talk time and will not round up/down. There is no charge for talk time after a call has been transferred to Client. All telemarketing or calls resulting in under 15 seconds of talk time will be removed from Client billing statements.
RECEPTIONIST SERVICE COMMITMENT
We commit to answering 90% of our calls within four rings or less. During peak times wait times may be longer however, we will provide administrative backup to ensure the lowest wait times for your calls.
AMENDMENTS TO TERMS OF SERVICE
Terms of Service may be amended by Back Office Betties, LLC by written notice delivered to Client either electronically via email or via USPS. Changes to the Terms of Service shall take effect not before 15 days after delivery of such amended Terms of Service to Client.
HOURS OF OPERATION
- Receptionist’s hours: Monday – Friday, 5:00 am – 5:00 pm PST
- Business Office: Monday – Friday 5:00 am – 5:00 pm PST
Account change requests are processed within 24 hours during our regular business office hours. Change requests will be billed on your monthly invoice at $30 per hour in quarterly increments with the first 30 minutes per month free. This only applies, to changes to your call handling/scheduling and does not apply to routine questions and inquiries about your Back Office Betties services.
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Eve – Closed at 1 pm
- Christmas Day
Back Office Betties and its employees agree that if they obtain any proprietary, confidential or trade secret information while answering calls for Second Party it will be kept confidential. All information shall be kept confidential and will not be disclosed, discussed or revealed to any other persons, entities or organizations other than a principal or administrator of the Second Party. Back Office Betties will take all reasonable steps necessary to ensure that confidentiality is maintained by those individuals or entities to whom disclosure is deemed necessary or appropriate according to the terms of this Agreement.
Betties makes no representations or warranties, express or implied, of any kind to Client or third party regarding Betties’ services. Betties shall make reasonable efforts to provide the agreed-upon services, however, in no event, shall Betties be liable to Client, or any third party, for any claims for loss or damages due to any action or inaction by Betties.
Any telephone number(s) assigned to Client by Betties shall remain the property of Betties. These Terms and Conditions and the Betties Receptionist Service Agreement set forth the entire Agreement between the parties. This Agreement shall be binding upon all successors and assigns of the parties hereto. These Terms and Conditions may only be modified in writing, signed by an authorized representative of Betties.
The laws and jurisdiction of the state of Arizona shall govern any and all matters of dispute between Betties and Client. Any dispute arising from these Terms and Conditions shall be resolved in the state or federal courts located in Maricopa County, Arizona, and the parties irrevocably consent to jurisdiction in such courts.