Terms & Conditions

Back Office Betties (“Betties”) herby agrees to provide live virtual receptionist/chat/assistant services pursuant to the Terms and Conditions set forth herein. Acceptance of these Terms and Conditions is implied once Client has forwarded calls to the account number provided by Back Office Betties.

SERVICE TERM

Terms are either monthly, quarterly or annual subscriptions. Cancellation notices must be received via email to BettieGram@BackOfficeBetties.com and must be received at least 14 days in advance of next billing cycle. No prepayments for services will be refunded.

NOTE: Plan minutes do not accrue or ‘roll-over’ from one month to the next.

FREE TRIAL TERMS

Complimentary trials shall include 250 minutes or last seven (7) calendar days, whichever comes first. Trial services begin once calls are forwarded to the phone number we provide. Upon the expiration of the trial, a report with usage will be sent as well as the first month’s invoice.

Free Trials do not apply to returning clients or bulk minute/vacation plans.  

Note: Free trial cancellations must be received via email to BettieGram@BackOfficeBetties.com on or before 5:00 pm PST the seventh day to avoid automatic processing of payment.

RETURNING CLIENTS

Returning clients are not eligible for a free trial. A one-time setup fee of $99 applies for all plans except for the Platinum Unlimited

SETUP FEES

A one-time setup fee of $99 applies for all plans except for the Platinum Unlimited which includes a complimentary setup. Scheduling setup service is included provided the setup takes place within the first 30 days of service. Scheduling setup outside of this time period incurs a one-time fee of $99.

CHOOSING A PLAN

Within 24 business hours of completion of Client’s trial period, Betties will provide a detailed call report with the total minutes used and Client’s first billing day will begin the day following the free trial expiration. If Client does not select a plan at the time of setting up free trial, a plan will be selected based on the free trial period usage and multiplied by four.

CANCELLATIONS

Requests for cancellation must be received at least 14 days before next billing date via email to BettieGram@BackOfficeBetties.com. No refunds are given for unused prepaid services.

VARIABLE CHARGES

In addition to the recurring Monthly Charge, Variable Charges may be assessed if the Client’s monthly minute use exceeds the amount allowed in the plan. Variable Charges will be billed one month in arrears.

PAYMENT

Regular service shall initiate the day after Client’s free trial has expired. The day following Free Trial expiration, if not cancelled, Client shall be entered into the chosen plan or, if none has been chosen, the most economical for Client’s needs. A request for payment will be sent and Client shall, at all times, maintain a valid Credit Card on file. Client hereby authorizes Betties to debit Client’s Credit Card to satisfy any and all amounts due. Payment due dates that fall outside of Betties’ normal hours of operation may be charged the following business day. Should a payment be declined, Betties will, at their discretion, make 2 further attempts to collect payment before service interruption.

LATE PAYMENTS

All payments are due on receipt. Any payments not received by the 5th day after Due Date are subject to a Late Charge equal to 10% of the amount due and will result in service interruption until the account is brought current. Client will be considered in Material Default of this Agreement and Betties shall have the right to immediately terminate service without waiving the right to collect any and all amounts due, including, but not limited to Late Fees that may accrue thereafter.

RECEPTIONIST BILLABLE TIME

Betties will only bill for actual receptionist talk time and will not round up/down. There is no charge for talk time after a call has been transferred to Client.

AMENDMENTS TO TERMS OF SERVICE

Terms of Service may be amended by Back Office Betties, LLC by written notice delivered to Client either electronically via email or via USPS. Changes to the Terms of Service shall take effect no sooner than 30 days after delivery of such amended Terms of Service to Client.

HOURS OF OPERATION

Monday – Friday 5:00 am – 5:00 pm PST

CHANGE REQUESTS

Account change requests are processed within 24 business hours.

HOLIDAY CLOSURES:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve – Closed at 1 pm
  • Christmas Day

CONFIDENTIALITY

Back Office Betties and its employees agree that if they obtain any proprietary, confidential or trade secret information while answering calls for Second Party it will be kept confidential. All information shall be kept confidential and will not be disclosed, discussed or revealed to any other persons, entities or organizations other than a principal or administrator of the Second Party. Back Office Betties will take all reasonable steps necessary to ensure that confidentiality is maintained by those individuals or entities to whom disclosure is deemed necessary or appropriate according to the terms of this Agreement.

LIABILITY

Betties makes no representations or warranties, express or implied, of any kind to Client or third party regarding Betties’ services. Betties shall make reasonable efforts to provide the agreed-upon services, however, in no event, shall Betties be liable to Client, or any third party, for any claims for loss or damages due to any action or inaction by Betties.

MISCELLANEOUS

Any telephone number(s) assigned to Client by Betties shall remain the property of Betties.

These Terms and Conditions and the Betties Receptionist Service Agreement set forth the entire Agreement between the parties. This Agreement shall be binding upon all successors and assigns of the parties hereto. These Terms and Conditions may only be modified in writing, signed by an authorized representative of Betties.

JURISDICTION

The laws and jurisdiction of the state of Arizona shall govern any and all matters of dispute between Betties and Client. Any dispute arising from these Terms and Conditions shall be resolved in the state or federal courts located in Maricopa County, Arizona, and the parties irrevocably consent to jurisdiction in such courts.