Terms & Conditions
Back Office Betties (“Betties”) herby agrees to provide live virtual receptionist/chat/assistant services pursuant to the Terms and Conditions set forth herein. Acceptance of these Terms and Conditions is implied once Client has forwarded calls to the account number provided by Back Office Betties.
Terms are either monthly, quarterly or annual subscriptions. Cancellation notices must be received via email to BettieGram@BackOfficeBetties.com and must be received at least 14 days in advance of next billing cycle. No quarterly or annual prepayments for services will be refunded.
NOTE: Plan minutes do not accrue or ‘roll-over’ from one month to the next.
30 Day Money-Back Guarantee
Should you decide that our service is not for you within the first 30 days of service, we will refund your first payment less any setup fees. The 30 days begin once your initial payment is received.
Money-Back Guarantee does not apply to returning clients or bulk minute/vacation plans.
Note: Your cancellation must be received via email to BettieGram@BackOfficeBetties.com on or before 5:00 pm PST the thirtieth day to avoid automatic processing of payment.
Returning clients are not eligible for the 30 Day Money-Back Guarantee.
A one-time setup fee of $19 per person applies for the Rolling 100 and Gliding 200 plans. Easy Rider Unlimited and Racing Unlimited plans have free setup. Scheduling setup service is included provided the setup takes place within the first 30 days of service. Scheduling set up outside of this time period incurs a one-time fee of $99.
ADDITIONAL TEAM MEMBERS
The Rolling 100 and Gliding 200 plans include one team member. A one-time $19 fee will be charged for each additional team member added to the account. The Easy Rider Unlimited plan includes one team member and is subject to a monthly $199 fee for each additional team member added to the account. The Racing Unlimited plan includes two team members and is subject to a monthly $199 fee for each additional team member added to the account. Team members may be added to the account at any time by sending your request via email to BettieGram@BackOfficeBetties.com. The additional team member setup will be processed within 48 business hours. Applicable fees will be charged on the following month’s billing.
Requests for cancellation must be received at least 14 days before next billing date via email to BettieGram@BackOfficeBetties.com. No refunds are given for unused prepaid services after the initial 30 days.
In addition to the recurring Monthly Charge, Variable Charges may be assessed if the Client’s monthly minute use exceeds the amount allowed in the plan. Variable Charges will be billed one month in arrears.
The Client shall, at all times, maintain a valid Credit Card on file. Client hereby authorizes Betties to debit Client’s Credit Card to satisfy any and all amounts due. Payment due dates that fall outside of Betties’ normal hours of operation may be charged the following business day. Should a payment be declined, Betties will, at their discretion, make 2 further attempts to collect payment before service interruption.
All payments are due on receipt. Any payments not received by the 5th day after Due Date are subject to a Late Charge equal to 10% of the amount due and will result in service interruption until the account is brought current. Client will be considered in Material Default of this Agreement and Betties shall have the right to immediately terminate service without waiving the right to collect any and all amounts due, including, but not limited to Late Fees that may accrue thereafter.
RECEPTIONIST BILLABLE TIME
Betties will only bill for actual receptionist talk time and will not round up/down. There is no charge for talk time after a call has been transferred to Client.
AMENDMENTS TO TERMS OF SERVICE
Terms of Service may be amended by Back Office Betties, LLC by written notice delivered to Client either electronically via email or via USPS. Changes to the Terms of Service shall take effect no sooner than 30 days after delivery of such amended Terms of Service to Client.
HOURS OF OPERATION
Monday – Friday 5:00 am – 5:00 pm PST
Account change requests are processed within 24 business hours.
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Eve – Closed at 1 pm
- Christmas Day
Back Office Betties and its employees agree that if they obtain any proprietary, confidential or trade secret information while answering calls for Second Party it will be kept confidential. All information shall be kept confidential and will not be disclosed, discussed or revealed to any other persons, entities or organizations other than a principal or administrator of the Second Party. Back Office Betties will take all reasonable steps necessary to ensure that confidentiality is maintained by those individuals or entities to whom disclosure is deemed necessary or appropriate according to the terms of this Agreement.
Betties makes no representations or warranties, express or implied, of any kind to Client or third party regarding Betties’ services. Betties shall make reasonable efforts to provide the agreed-upon services, however, in no event, shall Betties be liable to Client, or any third party, for any claims for loss or damages due to any action or inaction by Betties.
Any telephone number(s) assigned to Client by Betties shall remain the property of Betties.
These Terms and Conditions and the Betties Receptionist Service Agreement set forth the entire Agreement between the parties. This Agreement shall be binding upon all successors and assigns of the parties hereto. These Terms and Conditions may only be modified in writing, signed by an authorized representative of Betties.
The laws and jurisdiction of the state of Arizona shall govern any and all matters of dispute between Betties and Client. Any dispute arising from these Terms and Conditions shall be resolved in the state or federal courts located in Maricopa County, Arizona, and the parties irrevocably consent to jurisdiction in such courts.