Legal Answering Service Made for Law Firms
Your law firm's new secret weapon: Skilled virtual receptionists who actually know what a deposition is.
Legal virtual receptionists who sound like your firm
A small team of 8-10 professional receptionists who speak legalese know your law firm inside and out, qualify leads, schedule consultations, and follow your intake workflows.
Your callers will never know we're remote!
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Get a true extension of your law firm
Get a team of US-based, legal-specialized virtual receptionists who reduce interruptions, improve client experience, and capture more opportunities.
Legal-specialized receptionists
Confident and professional management of your sensitive legal calls.
Creating lasting, professional first impressions.
Personalized call routing logic
Customized call handling created to achieve your law firm's goals.
Our Account Architects create hundreds of call-handling flows for small law firms—no two the same!
Transparent, right-fit pricing
Unlike most providers, Back Office Betties never rounds your call time up to the nearest minute.
If a call lasts for 2 minutes and 15 seconds, we record it as 2.25 minutes—not 3 minutes.
Lead qualifying
Screening leads to accurately determine if their case fits into your practice area(s).
Based on your law firm's practice areas and/or custom criteria.
Fully custom legal intakes
Using existing forms that sync with your CRM/scheduler or new forms created on our end.
Based on your law firm's practice areas and/or custom criteria.
Appointment scheduling
Scheduling new client consultations and existing client appointments.
Using your web-embedded calendar (like Acuity or Calendly).
Setup that fits from the start
A 30-day, 100-minute onboarding that puts coverage in place from day one and settles your firm into the right level of virtual receptionist support, based on real call volume, not a guess.
Workflows that match how your firm actually operates.
We set up your account and train your dedicated reception team on your firm, your clients, and how you want calls handled.
Care about getting intake and client experience right the first time?
Before going live, your team completes a custom training on your firm's scripts, intake flow, and call-handling preferences, so day one isn't a trial run.
A clear understanding of your firm’s call volume and needs.
We observe your call patterns and fine-tune scripts, intake, and workflows to fit your firm based on real demand.
Know you need help, but aren’t sure what level of support is right?
Most services ask you to choose a plan upfront. We don’t. We start by understanding your firm in real conditions, then calibrate around what we see.
Confidence that you’re in the right plan.
You get a right-sized service recommendation built on real usage, so you pay for what you need. No more, no less.
Want to avoid overpaying or adjusting plans later?
Generic answering services force you into a template. We don't. You get a personalized plan, right-sized to your needs and presented live by your account manager.
Trusted by 1,500+ small law firms
Discover why attorneys trust Back Office Betties Legal Answering Service and Virtual Legal Assistants to support their law firms with A+ customer service.
“The Betties are fantastic! We are a very small law firm, and their services have been invaluable. They are always professional and courteous, and our clients tell us that they have no idea the person is not in office until they come to the office for the first time. I cannot recommend them enough!”
“We absolutely love Back Office Betties. They are are great phone service tailored to lawyers and law firms of all sizes. They offer high quality service without the need to train anyone.“
“The Betties are kind and courteous to each and every caller. They provide individualized attention and respond to calls in a manner that does not give away that they are an answering service. I feel like each Bettie knows my business and is able to respond to callers in an informed manner. Highly recommend.”
“I love the Betties!!! They have really been beneficial to streamlining our office processes. I cannot recommend them enough! They are super dependable. If you are looking for an answering service, look no further.”
“We have used Back Office Betties for several years now. Their service is outstanding! They take the important information we need to respond back to people who have called our law firm when we are unavailable. Their staff is extremely friendly and always a pleasure to speak to.”
“Back Office Betties has saved my sanity! As a lawyer, it was a huge distraction taking calls while trying to work. Customer service is responsive and friendly. I’m impressed by the professionalism of each receptionist I’ve dealt with.“
“I’ve really enjoyed working with Back Office Betties. They’ve done wonders in helping my small law firm, and I regularly receive compliments from my clients on their customer service.”
Legal Answering Service FAQs
We keep your reception team small so they can truly get to know your law firm inside and out, acting like in-house staff.
With Back Office Betties, you’ll have a team of 8-10 Virtual Legal Receptionists answering your calls. They’ll become a true extension of your law firm by understanding your preferences and learning the unique details of your practice.
Our monthly plans are priced similarly to other answering services.
The real difference is what a minute buys you:
Most answering services round up each call to the next full minute, so a 1-minute and 30-second call bills as 2 minutes and a 3-minute and 10-second call bills as 4 minutes. These rounded-up minutes add up across every call, every month, and could easily use up a 100-minute plan in just 75 minutes of talk time.
Back Office Betties believes in transparent, predictable pricing, so we calculate your plan time by real minutes and never round up. That means every plan minute goes farther with us, which usually makes Back Office Betties more affordable overall and a smart choice for small law firms.
Your call handling is completely customizable with Back Office Betties! We will work with you to develop a foolproof call flow blueprint for your law firm, whether that means starting from the ground up, offering suggestions, or implementing scripts you already have in place.
Our Account Architects have created hundreds of custom call flow blueprints for small law firms—no two the same!
Yes, there are no limits on scripting customization with Back Office Betties.
Your call handling can vary by practice area, by attorney, day of the week, by caller type (new lead, existing client, court, referral source, etc.), and more.
The qualifying questions, scheduling, routing, and the intake details we collect can all change based on those factors, in any combination. If you can describe the rule, we can build it into your workflow!
Yes. Your workflows are never locked in.
As you add attorneys, open new practice areas, or change how you want calls handled, we update your scripts to match. Just tell us what changed.
Absolutely! Back Office Betties Virtual Legal Receptionists are happy to contact clients, leads, or colleagues to relay or gather information, schedule consultations, collect payments, answer questions, and more.
Yes—Back Office Betties provides bilingual, Spanish-speaking virtual legal receptionists at no additional cost. Our bilingual receptionists are available for both inbound answering and outbound call requests.
The Fit-to-Firm Onboarding is the first step for every new Virtual Receptionist client: a one-time, 30-day or 100-minute (whichever comes first) onboarding where we:
- Put coverage in place
- Observe real call patterns and demand
- Fine-tune scripts, intake, and workflows
- Identify what your firm actually needs, not what we assume
After the onboarding period, your account manager recommends a personalized plan that includes ongoing service recommendations, right-sized to your needs.
The $399 assessment covers the full onboarding and evaluation period. No additional charges will be incurred unless reviewed and approved by you in advance.
Monday–Friday, 5 AM–5 PM PT, just like an in-house employee. Learn more: 24/7 Legal Answering Service Benefits and Disadvantages: Does Your Firm Really Need It?
After-hours calls will be directed to your voicemail, and those messages will be delivered to your email for your convenience. We are happy to check your voicemail each morning and return any calls that were missed overnight!
Superior service is guaranteed
We take pride in becoming a true extension of your law firm. If we fail to meet the following expectations for any reason, we'll send you a $100 gift card and donate $100 to your favorite charity.
No hold guarantee
We will never place your calls on hold to grab another call.
90-min guarantee
During our business hours, we will place outbound call requests within 90 minutes.
24-hour update guarantee
Basic account changes will be live within 24 business hours.
Relentlessly friendly guarantee
Your callers will be met by a Relentlessly friendly receptionist every call.
Get back to your case work. We'll handle the rest.
