VIDEO DEMONSTRATION
Virtual Receptionist Call Handling
Take a peek behind the scenes at how Back Office Betties customizes your call handling.
You have questions, we have answers
Virtual Legal Receptionists answer your inbound calls and handle them just like an in-house receptionist: qualifying leads, scheduling appointments, processing payments, taking messages, and more. In fact, no one will even know they aren’t sitting in your office!
Virtual Legal Assistants are highly skilled, hand-selected professionals who take admin work off your plate. They help you with anything you need from document management to client billing, translation services, website management, CRM management, and more.
Not sure what you need? Schedule a free Discovery Call.
Nope! You can keep your number!
We will provide you with a phone number to forward your calls to. You choose when and for how long you want your calls to be routed to your new team of Virtual Legal Receptionists.
However, if you need a phone number, we are happy to provide you with a phone number in your area code or the area code of your choice (depending on availability) at no cost!
You are welcome to provide this number directly to your clients and publish it on your website and anywhere else you choose.
Monday – Friday, 5AM – 5PM PT.
After-hours calls will be directed to your voicemail and those messages will be delivered to your email. If you’d like us to check voicemail for you each morning and return those calls, we’re happy to do so!
Yep!
We have a team of bilingual Spanish-speaking Virtual Legal Receptionists and Virtual Legal Assistants available at no additional cost.
To start, we only serve attorneys like you! In doing so, we’ve specialized our services and features to meet the unique needs of small law firms.Â
Plus, Back Office Betties is a one-stop shop for your law firm!
We offer both Virtual Legal Receptionist services and Virtual Legal Assistant services, making us a #1 staffing solution for law firms.
We keep your receptionist team small to ensure they can truly get to know your law firm inside and out.
You’ll have between 8-10 Virtual Legal Receptionists answering your calls. They will become a true extension of your law firm by understanding your preferences and learning the unique details of your practice.
Absolutely! Your team of Virtual Legal Receptionists is happy to reach out to your clients or potential clients to relay or gather information, schedule consultations, collect payments, answer questions, and more.
Your call scripting preferences are completely customizable! We will work with you to develop a foolproof call flow blueprint for your firm. Whether that means starting from the ground up, offering suggestions, or implementing scripts you already have in place.
Back Office Betties’ Account Architects have created hundreds of custom call flow blueprints for small law firms—no two are the same!
