Case Study: Personal Injury Law Firm

Helping Christopher triage clients.

Christopher runs a flourishing personal injury law firm. He is one of our most loved clients because of his heart and compassion for his clients.

Christopher has a vision and a mission for his law firm that he protects fiercely. Which is why any old answering service would not do. It is important to him that anyone representing his law firm treat his callers with stellar service.

The values that Back Office Betties embodies align perfectly with the values of Christpher’s law firm.

How Back Office Betties Supports Christopher’s Personal Injury Law Firm:

Creating a triage process:

We created a custom triage process for all of Christophers callers. Any clients, colleagues, or vendors are screened by his team of Virtual Legal Receptionists before being transferred to him.

Custom legal intakes:

When a PNC calls, Christopher’s team of Virtual Legal Receptionists establish rapport and inspire confidence that a capable attorney has been attained.

Next, they conduct a thorough legal intake and obtain as much information about the accident as possible, including requesting copies of accident records, pictures, and videos.

By the time Christopher speaks with a new client, he already has a solid picture of their case!

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