Monthly Plans Designed for Small Law Firms
We'll help you choose the best plan for your law firm based on your usage during your 1-week free trial.
Have questions? Need a bigger plan?
Get more than a friendly voice
Get a team of 100% US-based, legal-specialized Virtual Receptionists who become a true extension of your law firm.
Legal-specialized
Confident and professional management of your sensitive legal calls.
Creating lasting, professional first impressions.
Personalized to your firm
Customized call handling created to achieve your law firm's goals.
Our Account Architects create hundreds of call-handling flows for small law firms—no two the same!
Transparent pricing
Pricing based on your actual usage. Your call minutes are never rounded up.
If a call lasts for 2 minutes and 45 sections, we record that call as 2.75 minutes.
Lead qualifying
Screening leads to accurately determine if their case fits into your practice area(s).
Based on your law firm's practice areas and/or custom criteria.
Custom legal intake services
Using existing forms that sync with your CRM/scheduler or new forms created on our end.
Based on your law firm's practice areas and/or custom criteria.
Appointment scheduling
Scheduling new client consultations and existing client appointments.
Using your web-embedded calendar (like Acuity or Calendly).
Legal Answering Service FAQs
Will I need to get a new phone number for the Legal Answering Service?
Nope! You can keep your number.
We will provide you with a phone number to forward your calls to. You choose when and for how long you want your calls to be routed to your new team of Virtual Legal Receptionists.
How many virtual receptionists will be answering my calls?
We keep your receptionist team small to ensure they truly get to know your law firm inside and out.
You’ll have a team of 8-10 Virtual Legal Receptionists answering your calls. They’ll become a true extension of your law firm by understanding your preferences and learning the unique details of your practice.
What hours is the Legal Answering Service available?
Monday–Friday, 5 AM–5 PM PT.
After-hours calls will be directed to your voicemail and those messages will be delivered to your email for your convenience. If you’d like us to check your voicemail each morning and return those calls, we’re happy to do so!Â
Can my Virtual Legal Receptionists make outbound calls?
Absolutely! Your team of Virtual Legal Receptionists is happy to contact clients, leads, or colleagues to relay or gather information, schedule consultations, collect payments, answer questions, and more.
What will my Virtual Legal Receptionists say on the phone?
Your call scripting is completely customizable! We will work with you to develop a foolproof call flow blueprint for your law firm. Whether that means starting from the ground up, offering suggestions, or implementing scripts you already have in place.Â
Back Office Betties’ Account Architects have created hundreds of custom call flow blueprints for small law firms—no two the same!
Do you offer bilingual services?
Yep! We have a team of bilingual Spanish-speaking Virtual Legal Receptionists available at no additional cost.
Select the plan that works best for you and we'll match you with the perfect Virtual Legal Assistant to become a true extension of your law firm.
Have questions? Need a bigger plan?
Delegate the dull stuff
Let our Virtual Legal Assistants and Virtual Paralegals tackle everything you'd have an in-house employee do for you.
Inbox management
Organizing and decluttering, reading and responding, categorizing and updating, etc.
CRM management
Updating clients or case statuses, adding contacts, and uploading documents to your CRM or Practice Management Software.
Sales outreach
Following up with leads via phone, email, direct message, etc.
Lead qualification
Determining if new leads have a case that falls into your practice area(s).
Calendar management
Scheduling, rescheduling, canceling, and monitoring your appointments.
Detailed client intakes
Completing long-form intakes with your new clients.
Document drafting & prep
Drafting documents, filling out templates, compiling information, etc.
Client billing & AP/AR
Following up with clients, collecting payments, making payments, and invoicing.
Project & office management
Overseeing special projects and staying on top of general office operations.
Virtual Legal Assistant FAQs
How many Virtual Legal Assistants will I have?
Most commonly, 1. However, the more, the merrier!
We’ll match you with the Virtual Legal Assistant who is most qualified for your needs. If you have a diverse range of needs or want more than a full-time assistant, we will happily match you with however many assistants you require.
Where are Back Office Betties' Virtual Legal Assistants located?
100% of Back Office Betties’ Virtual Legal Assistants and Receptionists are located in the United States.
What hours will my Virtual Legal Assistant be available?
Back Office Betties’ Virtual Legal Assistants are typically available during normal business hours.
If you need your VA to attend regularly scheduled meetings or other recurring events, let us know when signing up so we can match you with someone who has availability during those times.
How often will I communicate with my Virtual Legal Assistant?
It’s up to you. But it’s important to establish your communication expectations from the start.
We require our Virtual Legal Assistants to respond to tasks and correspondence within 1 business day. If you need a quicker turnaround, let us know when signing up. We will communicate your expectations to ensure you’re matched with the optimal VA for your law firm!
Regular check-in meetings can be scheduled between you and your VA if you’d like to go over weekly plans and goals, but you can reach out to your Virtual Legal Assistant at any time.
How quickly will my Virtual Legal Assistant complete tasks?
Completion time is dependent on the task and your Virtual Legal Assistant’s workload.
We require our VAs to respond to tasks and correspondence within 1 business day.
Keep in mind, our freelance VAs are independent business owners and masters of juggling a variety of tasks and clients. Most of our VAs will have more than one client to consider, so expressing project deadlines and your desired turnaround time is essential.
What if I don't like my Virtual Legal Assistant?
No worries!
Back Office Betties’ proprietary VA matching service ensures that you’ll be matched with a Virtual Legal Assistant who understands your terminology, has experience with the work you need to be done, and is available during the hours you need them.
However, if it isn’t working out for any reason, we’ll happily match you with a new Virtual Legal Assistant at no additional charge.
You’ll never be understaffed again.
What's next after I sign up?
You’ll be matched with your perfect Virtual Legal Assistant within 5 business days after submitting your setup form.
Your new VA will be in touch with you to schedule a free 30-minute meeting to go over your goals, tasks, and to get the ball rolling!
