We'll help you choose the best plan for your law firm based on your usage during your 1-week free trial.
Have questions? Need a bigger plan?
Get a team of 100% US-based, legal-specialized Virtual Receptionists who become a true extension of your law firm.
Confident and professional management of your sensitive legal calls.
Creating lasting, professional first impressions.
Customized call handling created to achieve your law firm's goals.
Our Account Architects create hundreds of call-handling flows for small law firms—no two the same!
Pricing based on your actual usage. Your call minutes are never rounded up.
If a call lasts for 2 minutes and 45 sections, we record that call as 2.75 minutes.
Screening leads to accurately determine if their case fits into your practice area(s).
Based on your law firm's practice areas and/or custom criteria.
Using existing forms that sync with your CRM/scheduler or new forms created on our end.
Based on your law firm's practice areas and/or custom criteria.
Scheduling new client consultations and existing client appointments.
Using your web-embedded calendar (like Acuity or Calendly).
Collecting accurate, detailed information from your callers for you to review.
Know exactly who's calling you and why without ever picking up the phone.
Sales-trained receptionists overcome objections and land sales.
Increase your client count and grow your law firm.
Processing payments from your leads and existing clients.
Using a direct payment link (like LawPay).
Placing outbound calls on behalf of your law firm.
Following up with leads, collecting information from clients, and more.
Spanish-speaking bilingual virtual legal receptionists.
Available for all plans.
Spanish-speaking bilingual virtual legal receptionists.
Nope! You can keep your number.
We will provide you with a phone number to forward your calls to. You choose when and for how long you want your calls to be routed to your new team of Virtual Legal Receptionists.
We keep your receptionist team small to ensure they truly get to know your law firm inside and out.
You’ll have a team of 8-10 Virtual Legal Receptionists answering your calls. They’ll become a true extension of your law firm by understanding your preferences and learning the unique details of your practice.
Monday–Friday, 5 AM–5 PM PT.
After-hours calls will be directed to your voicemail and those messages will be delivered to your email for your convenience. If you’d like us to check your voicemail each morning and return those calls, we’re happy to do so!Â
Absolutely! Your team of Virtual Legal Receptionists is happy to contact clients, leads, or colleagues to relay or gather information, schedule consultations, collect payments, answer questions, and more.
Your call scripting is completely customizable! We will work with you to develop a foolproof call flow blueprint for your law firm. Whether that means starting from the ground up, offering suggestions, or implementing scripts you already have in place.Â
Back Office Betties’ Account Architects have created hundreds of custom call flow blueprints for small law firms—no two the same!
Yep! We have a team of bilingual Spanish-speaking Virtual Legal Receptionists available at no additional cost.
Select the plan that works best for you and we'll match you with the perfect Virtual Legal Assistant to become a true extension of your law firm.
Have questions? Need a bigger plan?
Let our Virtual Legal Assistants and Virtual Paralegals tackle everything you'd have an in-house employee do for you.
Organizing and decluttering, reading and responding, categorizing and updating, etc.
Updating clients or case statuses, adding contacts, and uploading documents to your CRM or Practice Management Software.
Following up with leads via phone, email, direct message, etc.
Determining if new leads have a case that falls into your practice area(s).
Scheduling, rescheduling, canceling, and monitoring your appointments.
Completing long-form intakes with your new clients.
Drafting documents, filling out templates, compiling information, etc.
Following up with clients, collecting payments, making payments, and invoicing.
Overseeing special projects and staying on top of general office operations.
Reaching out to clients on your behalf and responding to clients who contact your law firm.
Calling and/or messaging your appointments to remind and confirm in advance.
Translating written documents or messages and real-time translation for meetings or phone calls.
Organizing documents, communications, timelines, and related files for each case.
Reviewing documents for grammatical or formatting errors and fact-checking for accuracy.
Researching current and past legal cases to collect and compile relevant information.
Most commonly, 1. However, the more, the merrier!
We’ll match you with the Virtual Legal Assistant who is most qualified for your needs. If you have a diverse range of needs or want more than a full-time assistant, we will happily match you with however many assistants you require.
100% of Back Office Betties’ Virtual Legal Assistants and Receptionists are located in the United States.
Back Office Betties’ Virtual Legal Assistants are typically available during normal business hours.
If you need your VA to attend regularly scheduled meetings or other recurring events, let us know when signing up so we can match you with someone who has availability during those times.
It’s up to you. But it’s important to establish your communication expectations from the start.
We require our Virtual Legal Assistants to respond to tasks and correspondence within 1 business day. If you need a quicker turnaround, let us know when signing up. We will communicate your expectations to ensure you’re matched with the optimal VA for your law firm!
Regular check-in meetings can be scheduled between you and your VA if you’d like to go over weekly plans and goals, but you can reach out to your Virtual Legal Assistant at any time.
Completion time is dependent on the task and your Virtual Legal Assistant’s workload.
We require our VAs to respond to tasks and correspondence within 1 business day.
Keep in mind, our freelance VAs are independent business owners and masters of juggling a variety of tasks and clients. Most of our VAs will have more than one client to consider, so expressing project deadlines and your desired turnaround time is essential.
No worries!
Back Office Betties’ proprietary VA matching service ensures that you’ll be matched with a Virtual Legal Assistant who understands your terminology, has experience with the work you need to be done, and is available during the hours you need them.
However, if it isn’t working out for any reason, we’ll happily match you with a new Virtual Legal Assistant at no additional charge.
You’ll never be understaffed again.
You’ll be matched with your perfect Virtual Legal Assistant within 5 business days after submitting your setup form.
Your new VA will be in touch with you to schedule a free 30-minute meeting to go over your goals, tasks, and to get the ball rolling!
Content curated for small law firms and entrepreneurial attorneys
Content curated for small law firms and entrepreneurial attorneys