Case Study: Worker’s Compensation Law Firm
Helping Matt return client calls.
Matt is an expert when it comes to Worker’s Compensation and Medicaid Planning. He needs a Virtual Legal Receptionist answering service who can match his level of expertise.
Matt knows his time is best spent working on his clients’ cases—not juggling phone calls all day. He uses his time wisely by letting his Virtual Legal Reception team minimize unnecessary work.
How Back Office Betties Supports Matt’s Worker’s Compensation Law Firm:
New client intake:
We worked with Matt to create brand new custom intake forms for his callers. His team of Virtual Legal Receptionists captures all of the information he needs for the initial consultation and then schedules appointments using CozyCal, which integrates with Clio.
Returning client calls:
When Matt is unavailable to take calls from existing clients requesting an update on their case, his team of Virtual Legal Receptionists returns those calls for him. This eliminates the frustrating back-and-forth phone tag for Matt and his clients.
When Matt has an important case update to provide to his clients, he asks his Virtual Legal Receptionist team to reach out to the client and schedule a time to come into the office to discuss their case.
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