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Betties Book Brief – Magnetic Marketing

Magnetic Marketing Book Brief

Another month, another Book Brief! This time, we’ve read Magnetic Marketing: How to Attract a Flood of New Customers That Pay, Stay, and Refer, written by Dan S. Kennedy. This read had such an abundance of value that it may be our longest Book Brief yet! From general rules to rules of copy and creating your offers, we’ve picked our top takeaways and share them with you below.

Magnetic Marketing Key Points

  1. Know your customers’ psychographics. What are their habits and hobbies? What is causing them pain right now as it relates to your service? What do they secretly and privately desire the most? The last question is the deeper reason that a client chooses your service – touch on that to really speak to their deepest desires.
  2. Match your target market to your budget. Trying to market to every single adult in Detroit could cost $300k when our budget is only $600. Shrink your target market to the resources you can commit to and be repetitive with.
  3. What do your customers really want? An auto shop repairs cars but customers don’t want auto repair – they want to not have to be at the auto shop. When they have to, they don’t want it to disrupt their lives. As a lawyer, the number one thing you sell is an advocate. You may be the only person showing up in court that believes in them and is willing to advocate for them. No matter your niche, they want to know you’re on their side!
  4. Create an irresistible offer. When the Stratosphere in Las Vegas was equivalent to a Motel 6, they had an ad for a 2-night, 3-day stay in a deluxe suite + a bottle of champagne, unlimited drinks, and $600 to gamble with – all for $396.

Rules to Follow

  1. There must always be an offer.
  2. There must be a reason to respond right now.
  3. Instructions must be clear.
  4. There must be tracking and memorability. For every dollar spent, you must be able to clearly identify how much comes back as a result.
  5. Brand building should not cost a penny. Ever.
  6. Follow up. No excuses.

Creating Strong Copy

  1. Strong copy is written backward. Start with customer interests, desires, frustrations, fears, thoughts, feelings, and experiences – then journey forward to reveal a solution tied to your business.
  2. Write to your audience like you are sitting across the table talking to a friend. Use the same passion and speak from your heart with emotional appeals.
  3. Be bold in your claims and promises. Zig Ziglar says, “Timid salesmen have skinny kids.”
  4. Split test the same copy with different headlines. Test, monitor, adjust. Gradually achieve the best possible results.

Always Have an Offer

  1. Every piece of content should have an offer attached.
  2. A 10-year-old should be able to understand it.
  3. Every offer should be an irresistible value.
  4. You must include a discount or premium.
  5. Always explain your offer: “My team thinks that I am crazy to extend this promotion but I want to build our portfolio of mobile websites. After December 10th, the price goes up by $500 so take action today!”
  6. Your offer should give a sense of urgency. An offer isn’t an offer without a deadline!
  7. Include a call to action – Fill out this form, click below, etc.
  8. Assume all of the risk and offer a guarantee.

Whew! That was a lot of great information and we are really excited to start implementing some of it into our marketing.

What’s the most valuable takeaway you’ve gained from this book? Clearly, we couldn’t narrow it down so we would love to hear your thoughts! Leave us a comment on this post or on Facebook.

 

When Should You be Outsourcing?

A small business owner cannot do it all. Whether you have employees on staff or not, outsourcing is an eventual must. But how do you know when it’s time, or even what you should be outsourcing?

If you are feeling that you are not able to focus on daily tasks within the scope of your profession – it’s time. If there are certain tasks you absolutely dread or that interrupt your day many times – it’s time. If your staff is spending too much time doing busy work or answering phones – it’s time.

What should I be outsourcing?

Anything that can be done on a computer or phone can be outsourced. The real question is: What is your current biggest time-suck? Look at where most of your time is going – do you have to be the one doing that? Is it worth paying an employee to do it? Or would you prefer to outsource at a lower cost?

Outsourcing incoming calls has increased in popularity for small business owners. The key to growth is cutting costs in some areas, to redistribute them to other extents. Thus, causing more revenue to your business.  According to The Staffing Stream, successful small business owners who outsource discovered that they can save 50% on their budget overall.  They also found that they did not lose any quality of the work. This brings up a good question, am I actually posting this right now? Or did I just outsource my social media presence?

Benefits of outsourcing

One benefit to outsourcing is having fewer employees to manage yourself. You do not have to deal with finding coverage for sick days and planned time off. Having an outsourcing partner ensures you will always have a team of ready and capable workers.

Outsourcing also increases productivity, going hand in hand with more work being done for a lesser cost.

Do some introspecting

Are you getting caught up in taking calls, checking messages, and scheduling? These are all distractions that prevent you from performing your job efficiently. Challenge yourself and take the time this week to evaluate your daily phone operations. Add up the minutes and enlighten yourself about how much time you could be saving throughout the week and further investing in your business.

If you realize you need help in this department, let us know! Give us a call at 800-958-8591!

Share the Law-ve | Episode 038: White Glove Service with Cameron Murdoch

 

White Glove Service sets Cameron’s IT business, The Helpful Geek, apart from the other guys. He shares with us how he ensures that clients are really getting the best service and why it’s important to go that extra step and make your clients feel valued.

 

In this episode:

  • What is white glove service?
  • How can going above and beyond help your client to have a better experience?
  • What you can do to better your client’s experience, even if they are completely wrong.
  • The importance of contracting with an IT guy
  • Bonus – Cameron shares with us quite an impressive hidden talent!

 

Get in touch with the Lawve-ly people and businesses you met:

 

Cameron Murdoch, Founder

The Helpful Geek

Email: [email protected]

Facebook

LinkedIn

Website

 

Emily LaRusch, CEO & Founder

Back Office Betties

Phone: (800) 958-8591

Email: [email protected]

Website

Facebook

Meet the Betties | First Up, Our CEO

Sometimes it’s fun to know the behind the scenes of business, right? We love digging into the why and how a business came to be and the people with the bright ideas to get there. For that reason, we’ve decided to start a blog series where you can meet the team behind the Betties! To start the series off right today, we’re introducing our incredible CEO, Emily LaRusch.

Meet Emily LaRusch!

Emily LaRusch - Founder/CEO of Back Office Betties

Emily is the Founder and CEO of Back Office Betties. She is also the mom of two boys, Mason and Lucas, and recently started a Sudbury model school for her boys to attend in their area. Somehow, she juggles it all with grace.

When Emily was younger, ADHD wasn’t a known disorder. She was called things like “disruptive”, “retarded”, “flighty”, and “lazy” because she wasn’t thriving in the environment she was in. As Emily grew older, she realized that she isn’t lazy or dumb. She had believed those labels for a long time but was able to break free of them after diving into workshops, conferences, books, and spiritual practices that helped her to understand her mind and the way that it works.

Upon embarking on this personal development quest, Emily was finally able to embrace her ADHD mind. The greatest equalizer for Emily has been yoga. She can tire herself out enough physically to then quiet her mind in meditation. This practice is where she feels happiest!

When Emily isn’t working hard on her business, she is practicing yoga, hiking, kayaking, or has her nose buried deep into a book.

Bringing Back Office Betties to Life

When the idea of Back Office Betties came about, Emily was struggling to find a contractor that would answer their phone so she could hire them to do some home services. How can these people stay in business with such poor customer service? Over the next few days, Emily realized that she had a grand business idea on her hands! With Back Office Betties, she could support small businesses in giving better customer service.

Back Office Betties did not start as a niche service. Emily was originally open to helping any and all small local businesses. However, she realized that not all businesses valued the service that Betties provides and asked her team who they love to serve the most. The resounding answer: Attorneys! Attorneys valued the services we provided and appreciated that we go above and beyond with appointment scheduling and the ability to accept payments. This led to an important pivot for Back Office Betties and brings us to where we are today.

Back Office Betties now serves only solo and small law firms with virtual receptionist services, concierge services, appointment scheduling, and virtual assisting. We love our clients and enjoy prioritizing customer service for solo and small law firms!

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Take Your Small Law Firm to the Next Level

Take Your Law Firm to the Next Level

Subscribe to BettieGram

Our newsletter shares expert advice & practical articles to elevate your law firm’s success.