Case Study: Criminal Law
Helping Chad with new client intake.
Chad is a former DA who opened a criminal law practice in 2010. He represents people facing criminal law charges, ranging from misdemeanors to felonies. Chad spends a lot of time in court and visiting with his clients. He needs more than an old-school answering service. He needs a virtual receptionist that can offer world-class customer service to communicate with his callers when he can’t.
Chad’s clients are facing some of the most challenging times of their lives and the stress is enormous. It’s important that his team of virtual receptionists knows how to have the perfect blend of a friendly tone and tactful communication.
Back Office Betties Supports Chad's Firm by:
When Chad is unable to communicate with a potential new client, team Betties conducts a brief intake and sends new client information directly to his Clio Grow inbox. A new matter can then be created and the new client is scheduled for an initial free consultation.
Because Chad’s schedule changes daily, it’s important to schedule time to speak with existing clients. This ensures that clients feel secure, knowing their attorney is creating a dedicated time to discuss their case. Using a flexible calendar like Acuity Scheduling makes it easy for Back Office Betties to manage Chad’s calendar.
Peace of Mind
Chad’s criminal law practice frequently has him out of the office as he’s fighting to protect the rights of his clients and we feel good knowing he doesn’t have to worry about missing any calls.
Your time is too valuable to spend on the phone! You practice the law, we’ll handle your calls.
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