Case Study:
Criminal Law

Case Study: Criminal Law

Helping Chad with new client intake.

Chad is a former DA who opened a criminal law practice in 2010. He represents people facing criminal law charges, ranging from misdemeanors to felonies. Chad spends a lot of time in court and visiting with his clients. He needs more than an old-school answering service. He needs a virtual receptionist that can offer world-class customer service to communicate with his callers when he can’t.

Chad’s clients are facing some of the most challenging times of their lives and the stress is enormous. It’s important that his team of virtual receptionists knows how to have the perfect blend of a friendly tone and tactful communication.

Back Office Betties Supports Chad's Firm by:

Client Intake

When Chad is unable to communicate with a potential new client, team Betties conducts a brief intake and sends new client information directly to his Clio Grow inbox. A new matter can then be created and the new client is scheduled for an initial free consultation.

Calendar Management

Because Chad’s schedule changes daily, it’s important to schedule time to speak with existing clients. This ensures that clients feel secure, knowing their attorney is creating a dedicated time to discuss their case. Using a flexible calendar like Acuity Scheduling makes it easy for Back Office Betties to manage Chad’s calendar.

Peace of Mind

Chad’s criminal law practice frequently has him out of the office as he’s fighting to protect the rights of his clients and we feel good knowing he doesn’t have to worry about missing any calls.

Your time is too valuable to spend on the phone! You practice the law, we’ll handle your calls.

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Virtual Receptionist Services Made for Law Firms

Custom Account Setup

Our dedicated Account Architects have created custom call handling flows for hundreds of small law firms. No two are the same!

Legal Specialized Receptionists

Rest easy knowing your receptionists are able to confidently and intelligently communicate with your callers regarding sensitive legal issues.

Leads Captured, Deals Closed

Sales-trained legal receptionists know exactly how to help your law firm land more clients and overcome objections.

Happy Clients

No more frustrated voicemails – your clients are met with the friendly voice of a de-escalation-trained receptionist every time they call.

Ongoing Growth Support

As your firm grows, your needs change. Client Services works with you to ensure our services are always benefitting your firm.

Quality Guaranteed

Quality assurance testing is performed continuously to ensure custom call handling instructions are followed and callers are WOW-ed.

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