Chad is a former DA who opened a criminal law practice in 2010. He represents people facing criminal law charges, ranging from misdemeanors to felonies. Chad spends a lot of time in court and visiting with his clients. He needs more than an old-school answering service. He needs a virtual receptionist that can offer world-class customer service to communicate with his callers when he can’t.
Chad’s clients are facing some of the most challenging times of their lives and the stress is enormous. It’s important that his team of virtual receptionists knows how to have the perfect blend of a friendly tone and tactful communication.
Back Office Betties Supports Chad's Firm by:
Client Intake
When Chad is unable to communicate with a potential new client, team Betties conducts a brief intake and sends new client information directly to his Clio Grow inbox. A new matter can then be created and the new client is scheduled for an initial free consultation.
Calendar Management
Because Chad’s schedule changes daily, it’s important to schedule time to speak with existing clients. This ensures that clients feel secure, knowing their attorney is creating a dedicated time to discuss their case. Using a flexible calendar like Acuity Scheduling makes it easy for Back Office Betties to manage Chad’s calendar.
Peace of Mind
Chad’s criminal law practice frequently has him out of the office as he’s fighting to protect the rights of his clients and we feel good knowing he doesn’t have to worry about missing any calls.
Your time is too valuable to spend on the phone! You practice the law, we’ll handle your calls.
Get started with a free trial today.
Virtual Receptionist Services Made for Law Firms
Custom Account Setup
Our dedicated Account Architects have created custom call handling flows for hundreds of small law firms. No two are the same!
Legal Specialized Receptionists
Rest easy knowing your receptionists are able to confidently and intelligently communicate with your callers regarding sensitive legal issues.
Leads Captured, Deals Closed
Sales-trained legal receptionists know exactly how to help your law firm land more clients and overcome objections.
Happy Clients
No more frustrated voicemails – your clients are met with the friendly voice of a de-escalation-trained receptionist every time they call.
Ongoing Growth Support
As your firm grows, your needs change. Client Services works with you to ensure our services are always benefitting your firm.
Quality Guaranteed
Quality assurance testing is performed continuously to ensure custom call handling instructions are followed and callers are WOW-ed.
Our Clients Say It Best
The Betties are fantastic! We are a very small law firm, and their services have been invaluable. They are always professional and courteous, and our clients tell us that they have no idea the person is not in office until they come to the office for the first time. I cannot recommend them enough!
We have used Back Office Betties for several years now. Their service is outstanding! They take the important information we need to respond back to people who have called our law firm when we are unavailable. Their staff is extremely friendly and always a pleasure to speak to.
I've really enjoyed working with Back Office Betties. They've done wonders in helping my small law firm, and I regularly receive compliments from my clients on their customer service.
I LOVE Back Office Betties! As a solo-practitioner, my time is so so valuable. I love that I never worry about whether my phone is answered. I also felt it was important that all of my clients speak to a live person when they call, which happens with Betties. The receptionists are exceptionally friendly, thorough, and professional. I also really love how innovative and client-focused the company is. I have used quite a few other answering services, and this is my favorite.
