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Small Law Firms' Secret:
Busy attorneys like you are using Virtual Legal Receptionists to find work-life balance while growing their small law firms into thriving businesses.
You’ll leave your one-to-one call armed with the knowledge of how your law firm can harness Virtual Legal Receptionists services to capture better leads, land more clients, eliminate interruptions, improve your reputation, and make more money.
Custom Account Setup
Our dedicated Account Architects have created custom call handling flows for hundreds of small law firms. No two are the same!
Legal Specialized Receptionists
Rest easy knowing your receptionists are able to confidently and intelligently communicate with your callers regarding sensitive legal issues.
Leads Captured, Deals Closed
Sales-trained legal receptionists know exactly how to help your law firm land more clients and overcome objections.
Happy Clients
No more frustrated voicemails – your clients are met with the friendly voice of a de-escalation-trained receptionist every time they call.
Ongoing Growth Support
As your firm grows, your needs change. Client Services works with you to ensure our services are always benefitting your firm.
Quality Guaranteed
Quality assurance testing is performed continuously to ensure custom call handling instructions are followed and callers are WOW-ed.
You Have Questions, We Have Answers
To put it simply, answering services tend to be more cut and dry while virtual receptionists take on a more personable and professional role. At Betties, we become a true extension of your law firm by providing your callers with a knowledgeable and friendly voice on the other end of the line.
Nope! You can keep your number! We will provide you with a phone number to forward your calls to. You choose when and for how long you want calls to be routed to Betties receptionists.
Monday – Friday, 5:00 am – 5:00 pm PST. After-hours calls will be directed to your voicemail and those messages will be delivered to your email. If you’d like us to check voicemail for you each morning and return those calls, we’re happy to do so!
Yep! We have a team of bilingual Spanish-speaking virtual receptionists.
To start, we only serve attorneys like you! In doing so, we’ve been able to specialize our services and features meet the needs of attorneys and small law firms.
We ensure that every receptionist goes through Betties Legal Academy, as well as customer service and sales trainings, to provide your callers with the best experience possible. Additionally, we are the only legal receptionist service to provide flat-rate unlimited call handling.
We keep our receptionist teams small so that they are able to really get to know your firm. You’ll have between 8-10 virtual receptionists answering your calls. They’ll become an extension of your law firm by getting to know what you like and dislike, as well as specifics about your firm.
Absolutely! Your Betties receptionists are happy to reach out to your clients or potential clients to relay or gather information, schedule consultations, collect payments, answer questions, and more.
Your call scripting and preferences are completely customizable! We will work with you to develop the perfect call flow blueprint for your firm. Whether that means starting from the ground up, offering suggestions, or implementing scripts you already have in place.
Our Account Architects have created hundreds or custom call flow blueprints for small law firms – no two the same!
Our Clients Say It Best:
The Betties are fantastic! We are a very small law firm, and their services have been invaluable. They are always professional and courteous, and our clients tell us that they have no idea the person is not in office until they come to the office for the first time. I cannot recommend them enough!
We have used Back Office Betties for several years now. Their service is outstanding! They take the important information we need to respond back to people who have called our law firm when we are unavailable. Their staff is extremely friendly and always a pleasure to speak to.
I've really enjoyed working with Back Office Betties. They've done wonders in helping my small law firm, and I regularly receive compliments from my clients on their customer service.
I LOVE Back Office Betties! As a solo-practitioner, my time is so so valuable. I love that I never worry about whether my phone is answered. I also felt it was important that all of my clients speak to a live person when they call, which happens with Betties. The receptionists are exceptionally friendly, thorough, and professional. I also really love how innovative and client-focused the company is. I have used quite a few other answering services, and this is my favorite.
