457 Landa Street, Suite A-17, New Braunfels, TX 78130 | (800) 958-8591
457 Landa Street, Suite A-17, New Braunfels, TX 78130
(800) 958-8591
457 Landa Street, Suite A-17,
New Braunfels, TX 78130
FREQUENTLY ASKED QUESTIONS
You have questions, we have answers.
General FAQs
Absolutely!
Back Office Betties offers our clients a $250 gift card for each referral that becomes a client, as well as $250 off your referral’s first month of service! (Valid for both Virtual Legal Receptionist services and Virtual Legal Assistant services.)
Know a busy attorney who would benefit from Virtual Legal Receptionists & Assistants? Send them here!
Virtual Legal Receptionists answer your inbound calls and handle them just like an in-house receptionist: qualifying leads, scheduling appointments, processing payments, taking messages, and more. In fact, no one will even know they aren’t sitting in your office!
Virtual Legal Assistants are highly skilled, hand-selected professionals who take pesky admin work off your plate. They help you with anything you need from document management to client billing, translation services, website management, CRM management, and more.
Not sure what you need? Schedule a free Discovery call.
To start, we only serve attorneys like you! In doing so, we’ve specialized our services and features to meet the unique needs of small law firms.
Plus, Back Office Betties is a one-stop shop for your law firm!
We offer both Virtual Legal Receptionist services and Virtual Legal Assistant services, making us a #1 staffing solution for law firms.
Technical FAQs
Nope! You can keep your number.
We will provide you with a phone number to forward your calls to. You choose when and for how long you want calls to be routed to your new team of Virtual Legal Receptionists.
We can! We are happy to provide you with a phone number in your area code or the area code of your choice (depending on availability) for your Virtual Legal Receptionist services.
You are welcome to provide this number directly to your clients and publish it on your website and anywhere else you choose.
Forwarding your phone calls to your new Virtual Legal Receptionists will be as easy as dialing a code from your phone for most phone providers. If you need help, we are here for you!
Plans & Pricing FAQs
There sure are!
Our 20 Hour and 40 Hour Virtual Assistant plans come with a 5% discount on Virtual Receptionist Minutes.
Our 60 Hour Virtual Assistant Plan comes with a 10% discount of Virtual Receptionist minutes.
We believe in transparent pricing. Your minutes will never be rounded up.
That means:
If your Virtual Receptionist takes a call that lasts for 2 minutes and 45 seconds, we record that call as 2.75 minutes and charge you accordingly.
If your Virtual Assistant spends 25 minutes and 30 seconds on a task, we record that time as 25.5 minutes and charge you accordingly.
Additional time is prorated at your plan’s per-minute rate as needed. Discounts are available for higher volume plans.
Plus – You’re not locked into the same plans forever.
For example: if you know you’ll need more time for a project in the future, you can switch to a higher hourly plan temporarily.
Virtual Legal Assistant hours and Virtual Legal Receptionist hours do not roll over month-to-month.
We are happy to help whenever possible. Schedule a free Discovery Call to discuss your options!
Schedule your free Discovery Call to get started today.
Together, we’ll determine how your law firm can harness legal-specialized fractional staffing to capture better leads, eliminate interruptions, take control of your time, and make more money.
Virtual Receptionist FAQs
To put it simply, answering services tend to be more cut and dry while virtual receptionists take on a more personable and professional role. At Back Office Betties, we become a true extension of your law firm by providing your callers with a knowledgeable and friendly voice on the other end of the line.
We keep your receptionist team small to ensure they can truly get to know your law firm inside and out.
You’ll have between 8-10 Virtual Legal Receptionists answering your calls. They will become a true extension of your law firm by understanding your preferences and learning the unique details of your practice.
100% of Back Office Betties’ Virtual Legal Receptionists and Assistants are located in the United States.
Your call scripting preferences are completely customizable! We will work with you to develop a foolproof call flow blueprint for your firm. Whether that means starting from the ground up, offering suggestions, or implementing scripts you already have in place.
Back Office Betties’ Account Architects have created hundreds of custom call flow blueprints for small law firms—no two are the same!
Your new receptionists can collect any information you need, just like an in-house receptionist.
Every law firm is different. Every case type is different. Your legal receptionists will happily complete custom intakes for each and every case type your law firm handles.
Monday – Friday, 5AM – 5PM PT. After-hours calls will be directed to your voicemail and those messages will be delivered to your email. If you’d like us to check voicemail for you each morning and return those calls, we’re happy to do so!
Yep! We have a team of bilingual Spanish-speaking Virtual Legal Receptionists available at no additional cost.
Absolutely! Your team of Virtual Legal Receptionists is happy to reach out to your clients or potential clients to relay or gather information, schedule consultations, collect payments, answer questions, and more.
Yes—your team of Virtual Legal Receptionists can modify existing appointments in Acuity, Calendly, and SetMore. Just give us your login information or create a new username and password for us when you sign up!
Back Office Betties integrates with Clio Grow to automatically deliver every new qualified lead right into your Clio Grow inbox! Custom intake questions and case notes are attached to each new lead. Receiving new client intakes has never been easier.
Virtual Assistant FAQs
Most commonly, 1. However, the more, the merrier!
We’ll match you with the Virtual Assistant who is most qualified for your needs. If you have a diverse range of needs or want more than a full-time assistant, we will happily match you with how ever many assistants you require.
No worries!
Back Office Betties’ proprietary VA matching service ensures that you’ll be matched with a Virtual Assistant who understands your terminology, has experience with the work you need to be done, and is available during the hours you need them.
However, if it isn’t working out for any reason, we’ll happily match you with a new Virtual Assistant at no additional charge.
You’ll never be understaffed again.
It’s up to you. But it’s important to establish your communication expectations from the start.
We require our Virtual Assistants to respond to tasks and correspondence within 1 business day. If you need a quicker turnaround, let us know when signing up. We will communicate your expectations to ensure you’re matched with the optimal Virtual Assistant for your law firm!
Regular check-in meetings can be scheduled between you and your Virtual Assistant if you’d like to go over weekly plans and goals, but you can reach out to your Virtual Assistant at any time.
Completion time is dependent on the task and your Virtual Assistant’s workload.
We require our Virtual Assistants to respond to tasks and correspondence within 1 business day.
Keep in mind, our freelance Virtual Assistants are independent business owners and masters of juggling a variety of tasks and clients. Most of our Virtual Assistants will have more than one client to consider, so expressing project deadlines and your desired turnaround time is essential.
Absolutely. Your Virtual Legal Assistant services are separate from your Virtual Legal Receptionist services (if you have both).
Any time that your Virtual Legal Assistant spends on the phone will not be deducted from your Virtual Legal Receptionist minutes.
Yes!
In addition to supporting attorneys and law firms, Back Office Betties’ Virtual Assistants are happy to help with personal tasks such as scheduling doctor appointments, ordering gifts, coordinating family events, making travel arrangements, and more!
100% of Back Office Betties’ Virtual Legal Assistants and Receptionists are located in the United States.
Back Office Betties’ Virtual Assistants are typically available during normal business hours.
If you need your Virtual Assistant to attend regularly scheduled meetings or other recurring events, let us know when signing up so we can match you with someone who has availability during those times.
You’ll be matched with your perfect Virtual Legal Assistant within 5 business days after submitting your setup form.
Your new VA will be in touch with you to schedule a free 30-minute meeting to go over your goals, tasks, and to get the ball rolling!
JOIN HUNDREDS OF ATTORNEYS
Get back to your case work—we’ll handle the rest.
We take the burden off your shoulders by managing the entire hiring process to get you the legal-specialized help you need now.
