6 Reasons To Love Back Office Betties (That Happen To Be Why Our Competition Hates Us)
There’s a lot to love about Back Office Betties… unless you’re one of our competitors. We’ve been criticized for many of the unique things we do in our business, but those are the exact reasons that small law firms love us. Let’s take a look at a few of them!
Back Office Betties’ Receptionists Work From Home (Even Outside Of A Pandemic)
Working from home has been proven to increase employee morale, productivity, and performance. All of our receptionists have their own quiet, private office spaces eliminating distractions, background noises, and the infamous soul-crushing call center environment. This enables our receptionists to feel and work like receptionists, not phone operators.
Companies that support remote work have a 25% lower employee turnover rate than companies that don’t, and 45% of remote workers have been in the same position for five years or more. Low turnover and longevity in the workplace create a level of expertise that simply cannot be found elsewhere.
Some answering services will claim that it’s not possible to build camaraderie when teams are working remotely, but one of our most common anecdotes from new employees is how much they love the team environment and feel involved in the company.
Quality Assurance
Our receptionists have high standards to attain that many other services might not be able to live up to. We monitor every call taken and regularly meet with our receptionists to review their work and ensure that they meet their performance goals. Being a boutique service enables us to have interpersonal relationships with each receptionist and be invested in their performance.
Not only are our receptionists specialized in legal intake, but our receptionists are also specialized in your firm!
Each law firm that we work with has a small number of receptionists assigned to them, and all of our receptionists complete a training course about your firm’s operations before taking a single call for you. These factors allow our receptionists to become familiar and comfortable with your operations and feel like a part of your team.
Your clients will never be able to tell that they aren’t sitting at the front desk in your office!
Exceptional Employee Benefits
We offer excellent benefits as well as competitive pay and performance bonuses. Attracting and keeping the best talent is always a priority! We incorporate fun perks like wellness days, wish-granting, and team building events into our company culture. We provide ongoing training, professional development, and encourage our employees to be resourceful and have a say in the way we do things.
Many companies will do the minimum and provide the cheapest benefits they can get away with, but fostering relationships with our employees is a priority that helps us attract and maintain the best talent in the industry.
We Send Your Messages in Real-Time
Our receptionists send out each message in real-time immediately upon ending the call.
You won’t be left waiting for hours until 15 messages have stacked before they are sent out to you. This is a corner that other services cut to ensure their receptionists will never have a moment of downtime between calls.
Sending messages immediately takes a bit longer, but we know it’s important for you to get them in real-time and without mistakes or inaccuracies.
We Take One Call at a Time
We guarantee that your client will never be placed on hold in the middle of their call for our receptionist to take and place another call on hold.
Other services will place your call on hold multiple times because they take 3-5 calls at once. This may get each call answered within their advertised time, but is that what you envisioned when you were told how quickly your calls would be answered?
When receptionists are bouncing back and forth between calls, it’s easy to get information muddled and make mistakes. Unfortunately, other answering services are willing to take that hit to their quality of service to save a buck.
At Betties, each call gets answered within 4 rings and has our receptionists’ full and undivided attention from start to finish.
Customized Call Handling
When our receptionists answer your calls, they’ll use a script we’ve customized just for your firm.
Most answering services have limited customization (if any at all!). It takes time and staffing for us to set up customized call handling, but we are more than willing to use our resources for everything that will give your firm and your clients a better experience.
Customized scripts allow our receptionists to fully intake new clients and avoid the generic service that will leave your clients feeling like they’ve reached a call center and not your office.
To learn more about the difference between Back Office Betties and other answering services, request a call with us today.
