Practice Management

FOCUS ON CLIENT EXPERIENCE (Stop Wasting Your Marketing Dollars)

Putting the Client Experience First

How can firms stand out in a crowded online space and make…
How to Outsource Work for Affordable Growth and Outside Expertise

One Action That Can Free Your Firm From a Plateau

Are you the kind of executive that wants to "do it all"? Me…
Why Hire a CFO? Here's what we learned

3 Most Shocking Things I Learned After Hiring a Fractional CFO

Being the chief executive of Back Office Betties, a legal receptionist…
You're Not the Hero of the Story

How to Create Content That Drives Business to Your Law Firm

Back Office Betties CEO, Emily LaRusch, recently spoke with…
5 pieces of the AR puzzle by Back Office Betties

Is Your Law Firm Missing These 5 Pieces of the A/R Puzzle?

Our CEO, Emily LaRusch, sat down with Brooke Lively, Founder…
Top Mistakes Made When Hiring a Legal Receptionist

Avoid Making These Top 3 Mistakes When Hiring Your Law Firm's Receptionist

Hiring a new receptionist for your law firm can be a daunting…
Evaluating Your Law Firm's Phone Performance

How To Evaluate Your Law Firm's Phone Performance

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  Law firms live and die by the phones. Unfortunately…
Frequently Asked Questions About Back Office Betties

"What Is A Virtual Receptionist?" And Other Frequently Asked Questions

If you've attempted Googling "What is a virtual receptionist?"…
This Is Why Gifting Might Not Be Working for You (And How to Do it Right)

Gifting as a Law Firm Marketing Strategy

There’s a lot of talk about the psychology of gifting and how…
How Flat Fee Pricing for Attorneys Could Solve Your Problems

Stop the Billable Hour Insanity

Are flat fee pricing models the future?   The…
How to Make Lots of Money as an Attorney

3+ Things To Start Doing Now That Will Make Your Law Firm More Money

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“How can I make lots of money as an attorney?” Even if…
Call Flow Blueprints (The Answer You've Been Searching For)

If You Don’t Have One of These, You’re Probably Having a Bad Time With Your Phones

Sometimes it’s hard to put a finger on what exactly it…