Practice Management

FOCUS ON CLIENT EXPERIENCE (Stop Wasting Your Marketing Dollars)

Putting the Client Experience First

How can firms stand out in a crowded online space and make…
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How to Outsource Work for Affordable Growth and Outside Expertise

One Action That Can Free Your Firm From a Plateau

Are you the kind of executive that wants to "do it all"? Me…
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Why Hire a CFO? Here's what we learned

3 Most Shocking Things I Learned After Hiring a Fractional CFO

Being the chief executive of Back Office Betties, a legal receptionist…
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You're Not the Hero of the Story

How to Create Content That Drives Business to Your Law Firm

Back Office Betties CEO, Emily LaRusch, recently spoke with…
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5 pieces of the AR puzzle by Back Office Betties

Is Your Law Firm Missing These 5 Pieces of the A/R Puzzle?

Our CEO, Emily LaRusch, sat down with Brooke Lively, Founder…
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Top Mistakes Made When Hiring a Legal Receptionist

Avoid Making These Top 3 Mistakes When Hiring Your Law Firm's Receptionist

Hiring a new receptionist for your law firm can be a daunting…
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Evaluating Your Law Firm's Phone Performance

How To Evaluate Your Law Firm's Phone Performance

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  Law firms live and die by the phones. Unfortunately…
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Frequently Asked Questions About Back Office Betties

"What Is A Virtual Receptionist?" And Other Frequently Asked Questions

If you've attempted Googling "What is a virtual receptionist?"…
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This Is Why Gifting Might Not Be Working for You (And How to Do it Right)

Gifting as a Law Firm Marketing Strategy

There’s a lot of talk about the psychology of gifting and how…
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How Flat Fee Pricing for Attorneys Could Solve Your Problems

Stop the Billable Hour Insanity

Are flat fee pricing models the future?   The…
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How to Make Lots of Money as an Attorney

3+ Things To Start Doing Now That Will Make Your Law Firm More Money

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“How can I make lots of money as an attorney?” Even if…
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Call Flow Blueprints (The Answer You've Been Searching For)

If You Don’t Have One of These, You’re Probably Having a Bad Time With Your Phones

Sometimes it’s hard to put a finger on what exactly it…
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