Practice Management

How to Make Remote Work Work for You

Attorneys — and Their Clients! — Want to Work Remotely

The pandemic, and the resulting move into the home for many…
Virtual Legal Assistants Can Handle More Than You Think

6 Tasks a Virtual Legal Assistant Can Handle

How much of your time is spent on administrative tasks instead…
The Self-Service Law Firm

Save Time & Sanity by Turning Your Practice into a Self-Service Law Firm

Running a law firm is a little like juggling while riding…
FOCUS ON CLIENT EXPERIENCE (Stop Wasting Your Marketing Dollars)

Putting the Client Experience First

How can firms stand out in a crowded online space and make…
How to Outsource Work for Affordable Growth and Outside Expertise

One Action That Can Free Your Firm From a Plateau

Are you the kind of executive that wants to "do it all"? Me…
Why Hire a CFO? Here's what we learned

3 Most Shocking Things I Learned After Hiring a Fractional CFO

Being the chief executive of Back Office Betties, a legal receptionist…
You're Not the Hero of the Story

How to Create Content That Drives Business to Your Law Firm

Back Office Betties CEO, Emily LaRusch, recently spoke with…
5 pieces of the AR puzzle by Back Office Betties

Is Your Law Firm Missing These 5 Pieces of the A/R Puzzle?

Our CEO, Emily LaRusch, sat down with Brooke Lively, Founder…
Top Mistakes Made When Hiring a Legal Receptionist

Avoid Making These Top 3 Mistakes When Hiring Your Law Firm’s Receptionist

Hiring a new receptionist for your law firm can be a daunting…
Evaluating Your Law Firm's Phone Performance

How To Evaluate Your Law Firm’s Phone Performance

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  Law firms live and die by the phones. Unfortunately…
Frequently Asked Questions About Back Office Betties

“What Is A Virtual Receptionist?” And Other Frequently Asked Questions

If you've attempted Googling "What is a virtual receptionist?"…
This Is Why Gifting Might Not Be Working for You (And How to Do it Right)

Gifting as a Law Firm Marketing Strategy

There’s a lot of talk about the psychology of gifting and how…