Client Relations

FOCUS ON CLIENT EXPERIENCE (Stop Wasting Your Marketing Dollars)

Putting the Client Experience First

March 16, 2022

How can firms stand out in a crowded online space and make…

5 pieces of the AR puzzle by Back Office Betties

Is Your Law Firm Missing These 5 Pieces of the A/R Puzzle?

October 6, 2021

Our CEO, Emily LaRusch, sat down with Brooke Lively, Founder…

This Is Why Gifting Might Not Be Working for You (And How to Do it Right)

Gifting as a Law Firm Marketing Strategy

June 1, 2021

There’s a lot of talk about the psychology of gifting and how…

How Flat Fee Pricing for Attorneys Could Solve Your Problems

Stop the Billable Hour Insanity

May 24, 2021

Are flat fee pricing models the future? The…

Don't Let These Mistakes Hinder Your Law Firm's Growth

The Top 5+ Mistakes Attorneys Make In Running Their Practice

April 13, 2021

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Mistakes are inevitable. Especially for small law firms that…

How to Handle the Most Frequent Law Firm Phone Calls

16 Unique Phone Calls Every Law Firm Should Be Prepared For

March 16, 2021

The way your handle your law firm’s phone calls has the…

Your Law Firm Is Missing Out on Easy Money

March 10, 2021

As you probably know, law firms rely heavily on referrals to…

The Delicate Art of Recovering From a Major Customer Service Mistake (Everyone in Your Law Firm Should Read This)

March 2, 2021

If you work with clients, you’re bound to make customer…

Why Your Law Firm Should Be Triaging Clients

Your Law Firm Is Losing Money By Missing This One Critical Step

January 27, 2021

How much time do you spend on billable work? According…

What Your Law Firm’s Clients Are Saying Behind Your Back

January 13, 2021

We're not going to beat around the bush…

Spoil Your Law Firm Clients | Back Office Betties

How to Spoil Your Law Firm’s Clients By Offering the Best Customer Service

September 23, 2020

Your law firm's clients are your livelihood. They're the…

Customer Service Should Be Your Top Priority

Making Customer Service a Priority Only Boosts Your Law Firm’s Success

December 11, 2019

There's no dancing around it - with the internet at our fingertips,…