Monthly Plans Designed for Small Law Firms
Choose the level of support that fits your firm’s workload, and get a dedicated Virtual Legal Assistant to restore focus, stability, and capacity.
Fit-to-Firm Onboarding
All plans start with a 30-day onboarding that puts coverage in place from day one and settles your firm into the right level of virtual receptionist support, based on real call volume, not a guess.
At the conclusion of your fit-to-firm onboarding, we’ll recommend the right plan based on your actual call volume and intake workflow. Our ongoing plans include the following:
Have questions? Need a bigger plan?
Live answering hours: Mon–Fri, 5am–5pm PT. After-hours calls can be routed to voicemail, an on-call line, or returned by our team the next business day.
Get a true extension of your law firm
Get a team of US-based, legal-specialized virtual receptionists who reduce interruptions, improve client experience, and capture more opportunities.
Legal-specialized receptionists
Confident and professional management of your sensitive legal calls.
Creating lasting, professional first impressions.
Personalized to your firm
Customized call handling created to achieve your law firm's goals.
Our Account Architects create hundreds of call-handling flows for small law firms—no two the same!
Transparent, right-fit pricing
Unlike most providers, Back Office Betties never rounds your call time up to the nearest minute.
If a call lasts for 2 minutes and 15 seconds, we record it as 2.25 minutes—not 3 minutes.
Lead qualifying
Screening leads to accurately determine if their case fits into your practice area(s).
Based on your law firm's practice areas and/or custom criteria.
Custom legal intake & routing
Using existing forms that sync with your CRM/scheduler or new forms created on our end.
Based on your law firm's practice areas and/or custom criteria.
Appointment scheduling
Scheduling new client consultations and existing client appointments.
Using your web-embedded calendar (like Acuity or Calendly).
Legal Answering Service FAQs
We keep your reception team small so they can truly get to know your law firm inside and out, acting like in-house staff.
With Back Office Betties, you’ll have a team of 8-10 Virtual Legal Receptionists answering your calls. They’ll become a true extension of your law firm by understanding your preferences and learning the unique details of your practice.
Our per-minute plans are in line with other legal answering services. The real difference is what a minute buys you: Back Office Betties bills the actual length of every call to the second. Most services round each call up to the next full minute, so a 90-second call bills as two minutes and a 3-minute-10-second call bills as four.
Those rounded-up seconds add up across every call, every month — often enough to push a firm into a higher-priced tier.
We believe in transparent pricing, so we never round your call time up. This means your plan minutes go farther with us, which typically makes Back Office Betties a lower total cost and smart choice for small law firms.
Your call handling is completely customizable with Back Office Betties! We will work with you to develop a foolproof call flow blueprint for your law firm, whether that means starting from the ground up, offering suggestions, or implementing scripts you already have in place.
Our Account Architects have created hundreds of custom call flow blueprints for small law firms—no two the same!
Yes, there are no limits on scripting customization with Back Office Betties.
Your call handling can vary by practice area, by attorney, day of the week, by caller type (new lead, existing client, court, referral source, etc.), and more.
The qualifying questions, scheduling, routing, and the intake details we collect can all change based on those factors, in any combination. If you can describe the rule, we can build it into your workflow!
Yes. Your workflows are never locked in.
As you add attorneys, open new practice areas, or change how you want calls handled, we update your scripts to match. Just tell us what changed.
Absolutely! Back Office Betties Virtual Legal Receptionists are happy to contact clients, leads, or colleagues to relay or gather information, schedule consultations, collect payments, answer questions, and more.
Yes—Back Office Betties provides bilingual, Spanish-speaking virtual legal receptionists at no additional cost. Our bilingual receptionists are available for both inbound answering and outbound call requests.
The Fit-to-Firm Onboarding is the first step for every new Virtual Receptionist client: a one-time, 30-day or 100-minute (whichever comes first) onboarding where we:
- Put coverage in place
- Observe real call patterns and demand
- Fine-tune scripts, intake, and workflows
- Identify what your firm actually needs, not what we assume
After the onboarding period, your account manager recommends a personalized plan that includes ongoing service recommendations, right-sized to your needs.
The $399 assessment covers the full onboarding and evaluation period. No additional charges will be incurred unless reviewed and approved by you in advance.
Monday–Friday, 5 AM–5 PM PT, just like an in-house employee.
After-hours calls will be directed to your voicemail, and those messages will be delivered to your email for your convenience. We are happy to check your voicemail each morning and return any calls that were missed overnight!
Delegate the dull stuff
Our Virtual Legal Assistants and Virtual Paralegals will tackle everything you'd have an in-house employee do for you.
Inbox management
Organizing and decluttering, reading and responding, categorizing and updating, etc.
CRM management
Updating clients or case statuses, adding contacts, and uploading documents to your CRM or Practice Management Software.
Sales outreach
Following up with leads via phone, email, direct message, etc.
Lead qualification
Determining if new leads have a case that falls into your practice area(s).
Calendar management
Scheduling, rescheduling, canceling, and monitoring your appointments.
Detailed client intakes
Completing long-form intakes with your new clients.
Virtual Legal Assistant FAQs
Most commonly, one. However, the more, the merrier!
We’ll match you with the Virtual Legal Assistant who is most qualified for your needs. If you have a diverse range of needs or want more than a full-time assistant, we will happily match you with however many assistants you require.
100% of Back Office Betties Virtual Legal Assistants and Receptionists are located in the United States.
Back Office Betties Virtual Legal Assistants are typically available during normal business hours.
If you need your virtual assistant to attend regularly scheduled meetings or recurring events, let us know when signing up so we can match you with someone who has availability during those times.
It’s up to you. But it’s important to establish your communication expectations from the start.
We require our Virtual Legal Assistants to respond to tasks and correspondence within one business day. If you need a quicker turnaround, let us know when signing up. We will communicate your expectations to ensure you’re matched with the optimal virtual assistant for your law firm!
Regular check-in meetings can be scheduled between you and your virtual assistant if you’d like to go over weekly plans and goals, but you can reach out to your Virtual Legal Assistant at any time.
Completion time is dependent on the task and your Virtual Legal Assistant’s workload.
Back Office Betties requires our Virtual Legal Assistants to respond to tasks and correspondence within one business day.
Keep in mind that our freelance virtual assistants are independent business owners and masters of juggling a variety of tasks and clients. Most of our virtual assistants will have more than one client to consider, so expressing project deadlines and your desired turnaround time is essential.
No worries! Back Office Betties’ proprietary virtual assistant matching service ensures that you’ll be matched with a Virtual Legal Assistant who understands your terminology, has experience with the work you need to be done, and is available during the hours you need them.
However, if it isn’t working out for any reason, we’ll happily match you with a new Virtual Legal Assistant at no additional charge.
You’ll never be understaffed again.
You’ll be matched with your perfect Virtual Legal Assistant, typically within five business days after submitting your setup form.
Your new virtual assistant will be in touch with you to schedule a free 30-minute meeting to go over your goals and tasks and to get the ball rolling!
Get back to your case work. We'll handle the rest.
