At Back Office Betties, we make it known that our company culture is important to us. What do we mean by company culture?
Why Is Company Culture so Important for a Positive Client & Employee Experience?
A great company culture cultivates happiness, a sense of worth, purpose, and being an integral part of something bigger. On the flip side, poor company culture creates a disconnect and sense of meaninglessness.
Employees are more loyal to their company when they know that their work is valued, leading them to stick around longer.
Never overlook the importance of an experienced team! While fresh faces bring new ideas and innovation, senior staff hold the expertise and leadership that glues the workplace together.
All of this leads to a well-oiled, capable workforce second to none.
Happy Employees Lead to Better Service
Have you ever worked a job that you hated? Maybe your manager didn’t value your work. Maybe you and your teammates felt pitted against each other. Or maybe your company didn’t stand for anything. You felt like just another cog in the machine, heading into work to get it over with so you could get back to your life.
Negative company culture certainly doesn’t inspire employees to do the best they can for clients or make their company look good.
People want to be a part of something that they’re proud of. They want their name and work associated with a company they believe in. And they want their career to be a part of their life, not just something they do in between it.
Happy employees go above and beyond to create the best experiences for clients and customers with a genuine desire to be the best they can.
Mission, Vision, & Purpose
Why should someone want to work for YOU above another company? And why should potential clients choose YOU over the competition?
Most commonly, companies are advised to develop a mission and vision statement. These statements give organizations direction and outline the audience for the business and what that audience finds important.
Furthermore, 89% of people agree that it’s important for an employer to have a clear mission and purpose. And 64% of employees say their company’s mission is one of the main reasons they stay in their job.
The Mission, Vision, and Purpose Statements That Define Back Office Betties’ Company Culture:
Mission: To power small law firms with an elite legal intake salesforce and relentlessly friendly virtual receptionists.
Vision: Become the #1 sales and customer service engine powering small law firms.
Purpose: Betties is a warm community inspiring clients and team members to OWN their lives and achieve their dreams.
Everything we do at Betties is defined by these goals and what we can do to reach them.
While Mission and Vision statements provide overarching directions and goals for your company, Core Values give your employees a day-to-day path to achieving those goals.
Back Office Betties’ Company Culture is fueled every day by our Bettieisms:
Our core guiding principles that define the path for serving our clients.
ISM #1. Unparalleled Service
Back Office Betties is an elite team of Virtual Receptionists specializing in white glove customer service and legal intake sales.
We pride ourselves on providing superior customer service in the legal niche that can’t be compared to the competition.
ISM #2. Innovate
Our innovation Mantra, “Create and innovate… or die!” may seem a little sensational, but Back Office Betties is constantly evolving and upgrading our services and operations to avoid falling into a rhythm that holds us and our clients back.
ISM #3. Extreme Ownership Mentality
We know that dreams come true when we take ownership of our lives. Back Office Betties empowers our staff to own their work and take pride in what they do.
P.S. Have we ever shared our special recipe for Ownership Mentality?
- A dash of Accountability
- A sprinkle of Resourcefulness
- And a heaping cup of Growth Mindedness
(Don’t forget 2 drops of Love of Learning!)
Give it a little stir and enjoy a tall glass of Ownership Mentality!
How Your Company Culture Can Treat Your Clients to a Better Experience
Back Office Betties’ company culture surrounds our clients. We strive every day to provide the best experience possible for our clients and theirs. We love making you happy and helping your law firm grow and succeed.
These are some of the things we provide with those goals in mind:
They say actions speak louder than words, and sometimes it’s true.
- Did you mention it’s your birthday to one of our Betties when they transferred a call?
- Your wedding anniversary?
- Got a new puppy?
- An unfortunate life event?
- Did we make a mistake in your call handling?
As a boutique answering service, we are so lucky to have the ability to get to know our clients personally, and we care about you.
Your law firm is unique! We know that a generic service won’t do it justice.
That’s why Back Office Betties goes the extra mile to make sure the way we handle your calls is specialized to your firm.
- Custom greetings
- Unlimited intake questions
- Directions for lost callers
- Complex call triages
- Appointment scheduling
- Appointment cancel & reschedule
- Payment processing
- Teams/Slack Heads Up
- & more
Hands-on Management Team
Back Office Betties is here for you and our team. Our management team is always one click or call away. Your Client Concierge is here to help you whenever you need them and Team Managers are always ready to jump in for support if calls spike.
A Team That Becomes an Extension of Your Law Firm
Back Office Betties encourages our team to connect with our clients and build relationships. Time is never wasted when we spend it with you!
Betties creates custom training courses for every firm that we work with. An in-house receptionist would be personally familiar with all of your staff members and policies… and we are too! Small teams of 4 – 6 receptionists work with your firm leaving your callers thinking they’re sitting at the front desk in your law office.
How can you recognize your appreciation for your employees?
Make your company a fun and positive place to work. No one should dread coming into the office or leave feeling unappreciated.
Back Office Betties’ company culture is filled with work perks. These are a few:
Each Back Office Betties employee fills out a wish list. When their birthday comes up, they rock a project or work situation, win a contest, etc. they’ll find one of their wishes comes true.
Working From Home
Everyone deserves a comfortable and professional workspace tailored to their traits and work methods. Working from home allows our Betties to have their own private offices constructed for their most productive selves.
Not to mention the time saved with a non-commute that can then be spent with family, friends, and hobbies. Did we mention mid-day showers on your lunch break? Underrated.
Fun Team Events
Community is important. Team-building events cultivate strong relationships between your employees and improve morale and teamwork. (There’s a reason they call it team-building.) It’s also a fun way to treat your employees to a well-deserved good time.
Back Office Betties’ employees work remotely, but that doesn’t mean we don’t party and host events!
Virtual events are the perfect way to get together over a distance. Zoom classes and trivia are two of our favorites.
Teamwork & Community
Good company culture will foster teamwork and a close-knit community and vice versa.
Teamwork comes when your staff is comfortable with and trusting of each other. Encourage your team to work together so they can share their advice and offer support instead of keeping their methods to themselves to try and get ahead of the bunch.
Twice a year, Back Office Betties celebrates a month of wellness by promoting well-being and health for the team. It’s important to recognize how hard your employees work and encourage them to keep their own well-being in mind.
The following are some of the things Back Office Betties implements during Wellness month:
- Book clubs
- Complimentary massages
- Healthy recipes
- Rewards for being active
- Wellness boxes: A little box of treats tailored to each Bettie put together by our Operations Manager, Katelyn. (She does such an amazing job taking care of us and we love and appreciate her SO MUCH!)
Above Market Average Pay & Ongoing Training
Rewarding your team with the compensation they deserve and the support they need to continue to grow in their career is one of the most important aspects of good company culture.
Back Office Betties wants our team members to succeed in their careers and lives. This is why we offer:
- Above-average market compensation
- Ongoing training and mentorship
- Annual financial support for career education
- Professional coaching
- Comprehensive insurance options
Treat your team right and you will be able to hire and retain the top talent in your industry.
Want to find out how you can better support your employees and enhance your own company’s culture? Give our Growth Solutions Strategist a call.