Meet the Betties | Team Manager

Meet Katelyn - Back Office Betties

Meet Katelyn – Team Manager

Alright, last month you met our CEO, so now we are excited to introduce the Betties Team Manager! Katelyn Draper joined the Back Office Betties team in June of 2018 and has taken charge to build a flourishing team around the Back Office Betties name.

Katelyn is originally from Portland, Oregon and moved to Arizona the same month that she started with Back Office Betties as a legal virtual receptionist. After a short while, she was promoted to manage the receptionist team and now oversees all virtual receptionists, as well as the administrative team.

A Love For This Industry

Prior to working for Back Office Betties, Katelyn worked at one of the largest receptionist services in the United States. Her love for our industry started there, though she decided she wanted more room for growth and personal development. Katelyn ultimately joined the Back Office Betties team because we offered her that room for growth and she loves our dedication to serving lawyers. She enjoys getting to know the attorneys she works with and appreciates feeling like a member of their office.

Katelyn’s favorite thing about working for Back Office Betties is the amazing team behind her. She’s the type of leader to throw huge goals at the team and is always excited when they consistently achieve them! Her love of professional development and encouragement of continued learning keeps our dedicated group of virtual receptionists at the top of their game.

In Her Free Time

Katelyn loves to hang out with her fiance, two French Bulldogs (Andi & Juliet), and good TV. The Bachelor, King of the Hill, Chicago Med, and 9-1-1 are her current favorite shows! When not working or watching TV, you can catch Katelyn in the Kitchen cooking some yummy vegan eats.

 

We are so happy to have Katelyn managing our team! Be sure to say “Hi!” the next time you can get her on the phone.

 

 

Meet the Betties | First Up, Our CEO

Sometimes it’s fun to know the behind the scenes of business, right? We love digging into the why and how a business came to be and the people with the bright ideas to get there. For that reason, we’ve decided to start a blog series where you can meet the team behind the Betties! To start the series off right today, we’re introducing our incredible CEO, Emily LaRusch.

Meet Emily LaRusch!

Emily LaRusch - Founder/CEO of Back Office Betties

Emily is the Founder and CEO of Back Office Betties. She is also the mom of two boys, Mason and Lucas, and recently started a Sudbury model school for her boys to attend in their area. Somehow, she juggles it all with grace.

When Emily was younger, ADHD wasn’t a known disorder. She was called things like “disruptive”, “retarded”, “flighty”, and “lazy” because she wasn’t thriving in the environment she was in. As Emily grew older, she realized that she isn’t lazy or dumb. She had believed those labels for a long time but was able to break free of them after diving into workshops, conferences, books, and spiritual practices that helped her to understand her mind and the way that it works.

Upon embarking on this personal development quest, Emily was finally able to embrace her ADHD mind. The greatest equalizer for Emily has been yoga. She can tire herself out enough physically to then quiet her mind in meditation. This practice is where she feels happiest!

When Emily isn’t working hard on her business, she is practicing yoga, hiking, kayaking, or has her nose buried deep into a book.

Bringing Back Office Betties to Life

When the idea of Back Office Betties came about, Emily was struggling to find a contractor that would answer their phone so she could hire them to do some home services. How can these people stay in business with such poor customer service? Over the next few days, Emily realized that she had a grand business idea on her hands! With Back Office Betties, she could support small businesses in giving better customer service.

Back Office Betties did not start as a niche service. Emily was originally open to helping any and all small local businesses. However, she realized that not all businesses valued the service that Betties provides and asked her team who they love to serve the most. The resounding answer: Attorneys! Attorneys valued the services we provided and appreciated that we go above and beyond with appointment scheduling and the ability to accept payments. This led to an important pivot for Back Office Betties and brings us to where we are today.

Back Office Betties now serves only solo and small law firms with virtual receptionist services, concierge services, appointment scheduling, and virtual assisting. We love our clients and enjoy prioritizing customer service for solo and small law firms!