In this week’s episode, our very own Ashley from Back Office Betties will share to you the secrets on how to set up a quality & training program for your law firm.
In this episode:
- Why is it important to have operations or procedures when it comes to quality
- What is Back Office Betties’ Call Flow Blueprint
- What is a Triage Option
- How long does it take to create a call flow blueprint
- What’s the first thing to look for in Quality Assurance
- Download Back Office Betties’ own Call Flow Blueprint here!