Share the Law-ve | Episode 021: Quality Assurance For Your Firm with Ashley Rees
In this week’s episode, our very own Ashley from Back Office Betties will share to you the secrets on how to set up a quality & training program for your law firm.
In this episode:
- Why is it important to have operations or procedures when it comes to quality
- What is Back Office Betties’ Call Flow Blueprint
- What is a Triage Option
- How long does it take to create a call flow blueprint
- What’s the first thing to look for in Quality Assurance
- Download Back Office Betties’ own Call Flow Blueprint here!