Share the Law-ve | Episode 038: White Glove Service with Cameron Murdoch

 

White Glove Service sets Cameron’s IT business, The Helpful Geek, apart from the other guys. He shares with us how he ensures that clients are really getting the best service and why it’s important to go that extra step and make your clients feel valued.

 

In this episode:

  • What is white glove service?
  • How can going above and beyond help your client to have a better experience?
  • What you can do to better your client’s experience, even if they are completely wrong.
  • The importance of contracting with an IT guy
  • Bonus – Cameron shares with us quite an impressive hidden talent!

 

Get in touch with the Lawve-ly people and businesses you met:

 

Cameron Murdoch, Founder

The Helpful Geek

Email: cameron@thehelpfulgeek.com

Facebook

LinkedIn

Website

 

Emily LaRusch, CEO & Founder

Back Office Betties

Phone: (800) 958-8591

Email: bettiegram@backofficebetties.com

Website

Facebook

Map Your Vision

You’ve started your own business and you’re on a mission to become a goal crusher towards business growth.  So how can you plan for your success?  While very simplistic, goal writing is often put to the way-side.  Taking the time to write your goals is going to be the first step in implementing your vision.

Breaking It Down

Goal writing doesn’t have to be difficult, but it does take time.  The first thing you need to do is set aside solid time to think about what you’d like to see in your business.  Start by first writing one or two annual goals.  What would you like to see happen in your business in the next year?  Three years? Break down your annual goals into a series of action steps.

It is also a good idea to come up with two or three smaller goals to achieve within the next business quarter or 6 months.  Again, after the goal is written, think about the action steps needed to take you closer to that goal.

Precise Picture vs. Action Steps

If you were to put these goals into a picture, what would it look like?  You can go back to your goals and actions steps at any time and ‘adjust the course’ as necessary.  The beauty of revisiting your goals is that it keeps you fresh in your vision.  You don’t necessarily have to have all the answers for your action steps.  Rather, focus on describing what you see.

Cameron Herold, author of Double Double, describes how you must create a ‘Vivid Vision’ first.  To do so, you must free yourself of your worries within your business.  While this may seem difficult to do, he explains it’s important to allow yourself the freedom to visualize your future.  Here are some simple tips he gives for you to clear your mind:

  • Get out of the office
  • Turn off your computer and other devices
  • Think of the ‘Where’ and not the ‘How’
  • Be an outside the box thinker

Vision Maps

Vision Maps can be used to describe your future state.  Herold suggests that you start by closing your eyes and just ‘think’ about what your company looks like three years from now.  As you are envisioning this, think about each functional area of business.  Write down three to four bullet points for each area of your company.  What does the marketing department look like?  What does the administrative department look like?  And so, on and so forth….

Write down everything you see – what do you clients say about you?  Your employees? It’s important to write it down as if it’s all true and has happened.  All your doing is describing the finished state of what your vision is.   

Once you’ve collected those bullet points you can come back and organize it.  Your content will be organized and then you can create similar themes for it to align.  As you pick your themes, they will then link into a cohesive story or message you wish to convey.  You can then create a visual around the story you have created.  Vision maps help to replace lengthy documents and opens the door for communication between you and your audience (employees, clients, etc.).  Your vision and the goals your originally wrote should align.

Hire A Graphic Designer

Now that you have all your bullet points organized, you see your finished state of your vision.  Each department is organized and exactly the way you want it.  Consider hiring someone to put your vision into the picture you image it to be.  Once that graphic design is done, display it in a place where you will see it every day.  Be proud of the outcome that is to take place and involve others in your excitement.

 

Share the Law-ve | Episode 001 Stop the Billable Hour Insanity


The Reign of the Billable Hour is Over! On this episode of Share The Law-ve, Emily LaRusch, CEO of virtual receptionist firm Back Office Betties sits down with Megan Porth to talk about shaking up the billable hour model. Megan took a hard look at the existing law firm business model and refused to be a typical billable hours attorney by saying “This doesn’t work for me!”  She is the founder of Your Contract Shop, a boutique law firm that is on a mission to “create a world where individuals and business owners get the legal advice they need quickly, easily and affordably.”

Megan shares her story of breaking stride with the legal business ‘status quo’ and following her big idea to change how we view Attorney/Client interaction, billing, and much more.

Click here to check our Pricing.

In this episode:

How Megan Porth started her own business and stayed motivated. Shaking up the way we think about client billing.

  • Hourly billing is antiquated
  • Should you be focusing on scope of work?
  • Should attorney’s charge for consultations?
  • What should consumers look for when hiring an attorney?
  • Tips for Clients on finding the best attorney and the best rates for your needs
  • What is a rate sheet?
  • Negotiate!

Get in touch with the Lawve-ly people and businesses you met:

Megan Porth, Owner & Managing Attorney
Your Contract Shop
Email: Megan@YourContractShop.com
Web: www.YourContractShop.com
Blog: www.YourContractShop.com/Blog
Facebook: @yourcontractshop

Emily LaRusch, CEO & Founder
Back Office Betties
Email: HiBettie@BackOfficeBetties.com
Web: www.BackOfficeBetties.com

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