Back Office Betties Blog

The Truth Behind Answering Service Myths

Busting 3+ Common Myths About Answering Services

There are many perpetual answering service myths that could cause…
The Guide to Good First Impressions Answering Phones +Examples

The Guide to 10+ Best Ways to Answer Your Law Firm's Phones

How do you answer the phones at your law firm? If you’re…
The Powerful Call Control Techniques Experts Use

How to Control Your Phone Calls & Avoid Being Trapped By a Caller

Call control is one of those things that can make or break your…
How to Handle the Most Frequent Law Firm Phone Calls

16 Unique Phone Calls Every Law Firm Should Be Prepared For

The way your handle your law firm’s phone calls has the…
The Guide to Getting More Referrals

Your Law Firm Is Missing Out on Easy Money

As you probably know, law firms rely heavily on referrals to…
Customer Service Recovery
Virtual Tools to Run Your Law Firm

The Giant List of Tools That Run Back Office Betties (That Can Help Run Your Law Firm Too)

The number of virtual tools you can find online is nearly endless. It’s…
Make More Money in Your Law Firm, Save Time

How To Find The Time To Make More Money

Are you feeling like there just aren’t enough hours in the…
Reasons to Love Back Office Betties Virtual Receptionists

6 Reasons To Love Back Office Betties (That Happen To Be Why Our Competition Hates Us)

There's a lot to love about Back Office Betties... unless…
Why Your Law Firm Should Be Triaging Clients

Your Law Firm Is Losing Money By Missing This One Critical Step

  How much time do you spend on billable work? According…
Trouble with Google Voice Free Phone Services

Troubles With Google Voice? Here's What We Recommend Instead

We understand the attractiveness of the free version of Google…
Improve Your Law Firm Client Experience

What Your Law Firm's Clients Are Saying Behind Your Back

We're not going to beat around the bush…